Crowne Plaza Tainan

I stayed in this hotel in this April, which is a wonderful experience. Thus, I brought my family (total 4) to stay in this hotel again. Unfortunately, the experience of this time is not pleasant. First of all, as i m the IHG member, I am entitled to have welcome drink. Last time, we can drink in the lobby lounge, but this time, the waitress declined us to take the drink at the lounge and requested us to take away the drinks. Whats ridiculous?! The welcome drink is offered by the hotel, but i m not wrlcome to drink at the lounge. Secondly, the cleaning service is not pleasant, two cups in my room have not been cleaned. Thirdly, the food serving of beef soup is very unsatisfactory. I don't understand why I requested to have more soup and got a black face from the chef. I spent over US$600 for two nights, but seems not be welcomed from the lounge nor restaurant. I would not recommend others to stay in this luxury but not welcome hotel

The hotel is new and nice. Service is good and facilities is also nothing to complain. I would definitely recommend it.

around the hotel, there are nothing much. the breakfast is quite good

The pictures shown on trip.com was a trap in terms of its surrounding areas except the historical sites which were great to visit. However, the hotel is in the middle of nowhere and the view from my room window was a little depressing, with kind of concrete building and sort of coastal jungles. However, the hotel concierge desk with a particular mention of the two young people provided me with very personalised service, even suggesting me to bike ride to the areas and showing me with hospitality as to where to explore in the city. Overall, the stay was pleasant and the pool was beautiful to use.

服務部分：絕大部分都是很棒的，僅有極少數（如：游泳池及大堂咖啡廳）的服務人員説話不是太有禮貌。 環境部分：地理位置是很棒的，距離安平老街不遠，視野很好，有些房間還可以看到夕陽。 衞生部分：整體而言都還可以，除了房間內部分有灰塵（如餐桌上的燈）。 設備部分：榻榻米有些位置踩踏起來有異聲、塌陷，床邊防護條已經脱落，部分浴巾較薄、較舊，供租借用腳踏車是否要考慮更換！

房間寬敞舒適乾淨，早餐豐富好吃，服務人員態度親切，三溫暖泳池整潔，大員皇冠假日無疑是台南數一數二的酒店。