Gastgebruiker
10 februari 2022
Bad Points. We had the misfortune of being put in a room that badly needed updating, room 105. Taps loose, sealant on taps failed, rotten tatty old towels (which smelled of cooked food), rotten timbers around bath, cold and drafty, poor heating with no controls, only cleaned once in 3 days. Even when the room was cleaned it wasn't great, I had to ask the cleaner to replenish items in the bathroom and in fact ended up taking them off the trolley that was in the corridor. we kept the curtains closed to keep the cold draft from the windows at bay, we put one of the bed throws against the door to stop drafts from there. I understand that the covid situation has delayed things getting done but a room like this should not be let in it's current state. There are updates going on in the hotel but this room was so bad! I wrote and complained on our return, to no avail mostly, the Hotel Manager does not seem to want to resolve anything except for a hollow offer of a discounted rate on newly refurbished room for one night. Given that we spent 500.00, this was a meaningless response. The room certainly is not what is advertised on their website, in other words the website is misleading prospective occupants into believing they would be staying in a lovely room, which this was not, by any means. The room had an iron and board, from the 1960's probably. Good Points. We were there for a wedding for the weekend, food at the wedding was great, service was great at the wedding too. The breakfasts in the hotel are very good and the staff were very good too. Function room and dance floor are really good. Drinks very expensive though. The Manager ( I will not name him here) has chosen not to respond to my further emails and requests details nor a decent offer or partial reimbursement. Initially there was a short but ineffective response, no doubt a generic response sent to all and sundry.
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