Shangri-La Hotel, Suzhou

The third stay for me in this hotel. I keep coming back because everything works very well here. The staff is friendly and professional. Location is great, there is a big shopping mall across the street and metro lines 3 and 1 are also nearby. I liked the large breakfast buffet, especially the noodle station. The room was maybe a bit old but large and quiet. Excellent price/quality.

The most incredible service to date in 20years of China hotel stays. Extremely friendly staff, great English and attention to detail. 10/5 stars for service. Breakfast buffet also good. The only very small issue was the rooms didn’t have plugs on side of bed to charge phone. Lovely hotel, amazing service and highly recommended to others. To management just would politely suggest to and plugs on each side of bed so can charge phones, it’s not 1995 anymore and everyone has devices to charge.

We stayed there for one night with our two children. The room was lovely and all the staff were very friendly. Horizon Lounge was nice and spacious, although food and beverage choices were slightly limited. Right next to a huge shopping mall and a short taxi away from some famous tourist attractions such as Hanshan Temple. Overall a lovely stay.

Unfortunately forgot to take a few photos, however the shower is full of visible mold , more over totally cleanable!!! Take a brush and some vinegar and it will be gone!!! This shower hasnt been properly cleaned in forever… disgusting and disappointing for a Shangrila Property

Great location, easy check in, and very nice views of the city from the cafe on the 48th floor. Good gym and pool facilities as well and very comfortable rooms.

Overall a great hotel, rooms were dated but they were a good size, very clean and comfortable. Not a great location if this was your first time to Suzhou as the places of interest were all about a 20 minutes taxi ride away. There is a mall just minutes away from the hotel with many options for food.

Great stay and had nice time cleaning was good and staff was good

Polite front desk clerk. Room was OK, kind of average but no complaint. Window glass was unbelievably dirty that you don't want open the curtain even sunshine was beautiful. What really surprised me was breakfast. Food was obviously not matching Shangri-La brand equity. Maybe it was due to weekend promotion but no idea. When we arrived the table was not ready. I waited for the table yo be cleaned. A young lady came with tablewares. Before she did any cleaning she dropped the tablewares on the table and then about to clean. I asked her why she did that before cleaning. She realized something and moved the tablewares to a chair (CHAIR!) which is another surprise. But the best part has yet to start. She used a mop to rub on the table. I could see some food residues turning into paste and spreading on the table. The rest was wiped off to carpet...! Can you believe? How did you guys train and qualify new staff before the start working? I complained to the manager. Fortunately He understood and and cleaned the carpet. Shangri-La was one of my favorites. Hope it will continue to be.

Great place, friendly and helpful service, comfortable rooms and great location