Mercure Suzhou Yuehu Apartment (Jinji Lake Expo Center Branch)

The location was really hard to find, there are no signs and even though it says there's a front desk, that person doesn't work for this company. Communication was very bad. My room code didn't work and I had to request a new code every time I wanted to enter my room on an app that I don't use. I would not recommend foreign travellers to stay here. The towel rack and shower head were not attached to the wall properly and looked really to fall off.

This hotel is a good place to stay! The staff is friendly and attentive, ensuring a seamless experience. The rooms are modern, spotless, and extremely comfortable. The hotel’s location is both convenient and quiet, perfect for relaxation. Thoughtful amenities and a cozy atmosphere make it feel like home. Service is good , going above and beyond expectations. Whether for business or leisure, this hotel is a good choice. I highly recommend it and look forward to returning!

Service was acceptable but there was only one person who was running the show. At least from the communication. Few things could be improved: 1. Description can be misleading. The apartment is ran more like a airbnb than an apartment. There is no lobby for the service apartment. All communication is via mobile 2. Room cleanliness leaves much to be desired. We got assigned to an initial room on another floor and after sharing our concerns - we got moved to a smaller unit which was better kept - but still not too clean. There were tonnes of things in the cabinets (both units), fridge that had smells from previous use (even use oil packets) and used tissue in drawers. Some towels had spots. 3. Unit is aged and required upkeeping. One unit (the first one we were assigned to) even had a broken peephole where tissue was stuffed into it. The toilet had blinking lights, walk in wardrobe without lights and the plastic guard to the shower area was falling off. The entire unit had marks of painting being tested off the wall and looking bare and horrific. A unit someone left behind after moving out and repurposed- that was the vibe we got. The PIC running the show tried to pass it off that he gave us a bigger room than what we booked but that was also not accurate. Cause we booked a 2 bedroom unit which promises a bathtub, living area, dining and a small kitchen area… and so on so forth. So essentially- we were given what we booked - just a super run down version. And when we asked for another room - we were first ignored and after persisting, was told that we’ll get an upgrade (which we said to give us another similar room that we booked). New unit assigned was not as run down but also didn’t met what we booked online (only thing was - it had a ‘river view’ and is more pricy, nothing we cared for). Assigned new room also had a much smaller room than advertised- supposedly a queen but at best it would be a super single) disguised as a queen. 4. Room amenities also were not accurate- no iron available (we also didn’t ask it’s just no where to be found in the room), detergent not provided (where it was part of their amenities), no floor towels and wouldn’t provide any (be wary of u have old folks travelling together - first room didn’t even have enough towels. 5. Location is near JinJi Lake but it’s the opposite end of where the tourist attraction is 6. Apartment is setup to be more like a love hotel where both rooms had a mini vending machine for condoms and all - one was parked next to the WiFi scanning and all. Not entirely laid out to be family friendly unit. 7. Last but not least - no storage facilities. Was told they have an ‘office’ where our items was stored. Also not accurate. It was left in the same corner where we left our room. We had some difficulty retrieving our bags initially but it turned out okay. But - am not entirely sure whether they change their passcode as we used the same passcode to enter the room after checking out to retrieve our things. Positively the PiC was trying his best to be helpful - but that doesn’t change the flaws. Too many to compensate with whatever small merits there might have been.

It was an amazing journey staying in this hotel! Absolutely wonderful environment and service here. Fully recommended to my friends who plan to travel to Suzhou!

對象預訂的 入住體驗超出我的預期！第一次嘗試都是 首先位置非常便利，距離地鐵站和景點都很近。摩天輪公園 久光百貨 天幕街 誠品書店 新光天地 前台小哥服務熱情周到，入住時還貼心升級了房型。房間乾淨整潔，床品舒適，隔音效果很好，晚上休息非常安靜。我們一家人都很喜歡 下次來一定會再選擇這裏！

總體來説很滿意 衞生:乾淨整潔，還有一次性用品齊全馬桶墊也有 環境:現代風格比較適合我們年輕人 位置:CBD旁 金雞湖景區 周邊購物中心比較多 打卡美食休閑都有 安全:上樓要刷卡，自助式密碼鎖 比較私密 很喜歡

1. **服務周到，賓至如歸** 這次入住體驗非常棒！公寓工作人員的服務態度特別好，從入住到退房，每一個環節都讓人感到貼心。前台小姐姐熱情又耐心，還主動幫我升級了房型，房間視野超好，真的非常感謝！ 2. **房間乾淨舒適，設施齊全** 房間打掃得非常乾淨，床品柔軟舒適，睡得很香。浴室也很寬敞，熱水充足，洗浴用品質量不錯。細節做得很到位，住得很舒心。 4. **位置便利，周邊配套齊全** 酒店地理位置很好，附近有商場和地鐵站，出行非常方便。晚上還可以在周邊散步，感受城市的夜景，整體氛圍很放鬆。 5. **性價比高，推薦入住** 這次入住感覺物超所值，無論是房間設施還是服務質量都很滿意。下次來這個城市還會選擇這家酒店，也會推薦給朋友！

環境優雅，房間整潔舒適，服務貼心周公寓酒店細節到位，衞生乾淨，設施現代化，前台服務專業，是一次非常滿意的入住體驗！ 環境安靜，房間設計時尚，設備齊全，服務態度友好，性價比極高，強烈推薦給朋友們！

免費升級的湖景大床 哈哈 感謝老闆 酒店的景觀真的太美了！房間正對摩天輪🎡，每天早上拉開窗簾就能看到，心情特別愉悦。非常愜意。強烈推薦給想要放鬆度假的朋友