Hotel Laguna Park & Aqua Club - All Inclusive

After 2 days I came down with sickness and diarrhea, the food was usually tepid at best but often stone cold, I understand food can't be kept piping hot without it becoming overcooked, but for it to be stone cold suggests to me that the hot plates do not live up to their name. On more than one occasion I saw kitchen staff bring out hot food and put it straight on top of the old food which had gone cold. There is one 700w microwave which is not adequate for a hotel of this size, they would need at least 3 rated at 1000w. I also had my doubts about the area where they kept cold meats and cheeses etc, it did not feel cold enough to me, especially as the trays were lifted off the cold plate. It is really a shame, because if they could get the food right most other things at the hotel would have been more than acceptable (public toilet near the restaurant was my only other concern, not being cleaned well enough). I have to mention the hard working and talented animation team, they were great, working 12 hour days 6 days a week. one off my pet hates is hotels who charge for the use of the room safe, I refuse to pay for something which should be free, it is in the room anyway so does not cost the hotel anything for you to use it. The pool area is good, kept clean and in good repair but there is a lot of ants. Evening entertainment is ok, some done by the animation team, some bought in shows, despite claims to the contrary there is no Karaoke.

This is our 3rd trip to Bulgaria and this same hotel and what can I say. Reception/Security Clean, bright and the staff are extremely helpful. Make sure you have your bands in show or security will stop you, which we experienced but we’re not bothered due to just doing their job and making sure everything is in order. Rooms We kindly asked for the same room as we had 2 years ago, a request via email and this was granted. We were in Room 515 Block A and since we were last here they have had new carpets fitted throughout the hotel. The rooms were always cleaned, beds made, fresh towels and toilet roll given each day. We pay for the safe to be able to keep passports in and money we don’t want to take out with us and this had not increased and was 8lev a day. We also paid for late checkout until 6pm which was 100lev and until midnight is 180lev. They have a luggage hold if you don’t want to pay for late checkout, which has electronic scales in to double check before going to the airport which is locked and unlocked on request. Pools The pools are fantastic, a little cold at first but once you get used to it there is no issue. The sun warms up the pool so we didn’t attempt to get in until 11/12am but the kids were more than happy to get in at 9am. Sunbeds are always a battle but remember do not put your towels out before 9am (signs are on the doors before going outside as a reminder) or they will be removed. We found if you put your towels out and someone was sat with them, then this was ok to do, if you want to get up early that is. The main pool is always busier due to the slides, activities by the animation team and the kids pirate ship pool than the relax pool. The pool bar staff are polite and accommodating and again to see George again was really nice. Food The food was again good, somewhat only warm but the themed nights the food was hot and they catered for everyone. There was not a time of the day we didn’t eat anything and the kids always had a plate and belly full. The snack bar is open 10-5, restaurant was 7-10 breakfast, 12-2 lunch, 6-9 dinner. Spa We have never been to the spa so do not know any prices unfortunately. Area Sunny Beach will always be a busy place but the location of the hotel is perfect. It is a 5-10 minute walk to the beach, 10-15 minute walk to the main Flower Street, the heart of Sunny Beach. The bars all accept children though some maybe a little rowdy for younger ears but it is great. Beer prices are around 5lev for a big beer. Opposite the hotel is Bar Iglika ran by James and Tina. These 2 are fantastic and the team is wonderful to everyone. The big beer is cheap at 3.50lev and 1lev shots are brilliant value. Value for Money I love this hotel and we are booking again for next year. The price paid is very good value and couldn’t ask for more from the team at Hotel Laguna Park. Thanks a bunch!