4-Starhotels in Otaru

"The hotel has the historic charm with modern comfort in a great location. It us just a short walk to Otaru Canal and LeTAO. Guests enjoy complimentary wine from 5–6:30 PM, a rooftop sitting area, and a tasty breakfast with both Japanese and Western options. A convenience store and coin parking are nearby, making the stay even more convenient. Rooms are cozy, though the pillows could be improved."

"My first visit to Otaru was truly unforgettable, all thanks to my experience at this wonderful hotel! Located just a pleasant 20-minute drive from Otaru Station, the hotel is nestled in a tranquil, private area that feels like stepping into a captivating wonderland. I was delighted to discover a bus stop right across from the hotel, making it effortlessly convenient to explore the surroundings. From the moment we arrived, the staff welcomed us warmly by name, and they were incredibly helpful with our luggage. Taking off our shoes upon entering the hotel created a feeling of comfort and cleanliness that made us feel right at home. After a smooth check-in process, during which they confirmed our breakfast time, the staff graciously guided us through the hotel, sharing helpful information about opening hours for various amenities. Our room was beautifully adorned in traditional Japanese style, complete with an open-air bath. Enjoying this serene experience during the winter was simply magical! We also savored a delectable Kaiseki dinner in our room, which was not only a feast for our taste buds but also left us delightfully satisfied. The onsens were a real highlight, featuring an adjacent sauna. With daily alternating access for women and men every other day, we were able to enjoy both during our stay. Families will find this hotel exceptionally accommodating, thanks to its variety of playrooms and relaxation spaces catering to guests of all ages. Plus, the complimentary refreshments and bar in the lobby until 10 PM added a lovely touch to our experience. Breakfast was a true delight, with a peaceful view of the snow outside the restaurant, enhancing the serene atmosphere. On our departure day, the hotel thoughtfully arranged a shuttle bus to take us to the JR station, making our exit seamless and convenient. Looking back, our only regret is that we stayed just one night—I can't wait to return and immerse myself in a different season's beauty. This hotel is now firmly on my list for future visits, and I’m already looking forward to the next adventure!"

"Hotel room is new and clean. Breakfast have variety of food, we enjoyed so much and happy with the breakfast. Advise to check in earlier to get your preferable time slot, they control it by every half an hr, you need to choose your bf slot for the next day. Not very close to Otary Station but still walking distance, not too bad actually only like 7 mins walk. Very near to Canal, we start the day at Canal and ended in Music Box Meseum. Overall enjoy the stay, we rest well and had good sleep here."

"My 3rd time staying at GRIDS Premium, within walkable distance from Otaru Station and, easy access to Otaru Canal, clean and cozy room with Onzen at top floors, for sure will come back again!"

"We always stayed at this hotel when we visited Otaru as we enjoyed the large spacious room and the amenities were great (we love the set of toiletries and Nespresso machine). It is part of the mega wingbay shopping centre and the supermarket can be accessed internally from the hotel lobby up to midnight, which we appreciate especially during winter season. The mountain view room also has a beautiful view during winter time."

"We booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons: PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.  CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.  They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as  on vacation one may want to improvise, rather than plan ahead their outings.  Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system. "

"Very good location, close to Otaru Canal and all tourist attractions, including dinning experience, souvenir shops, snacks, ice-cream and gifts ideas.  I will recommend to all my friend.  The sushi is fresh too."

"The hotel front desk are friendly and easy to communicate with English. The room is spaces and my room's window view is Otaru Canal. Very beautiful winter view. The hotel located about 15 minutes walking distance to The Otaru Steam Clock location and about or less than 10 minutes from the JR station. The check in time is 3pm but we reached before that the hotel also let us check in earlier. Overall I am happy with this hotel."

"The hotel is in a good Location near the chanel. Very nice beer brewery with a big variety of beer is just across the Chanel . Fish market and train station in 10 minutes by steps. There is the perfect big onsen on the top with great view on the sea. All three days I visited it I was alone. Breakfast was ok, but not as gorgeous as I expected. The room was clean and quite big. The furniture is a little old but in good condition."

"Such a cozy place! Perfect for a group of 7 ppl👍🏻 There almost everything you need in the apartment! Clean and warm☺️ Although the bed could be a bit softer, but it’s acceptable👌🏻 everything else is perfect😁 recommended to anyone wants to come to 小樽 Otaru ‼️💯"