3-Starhotels in Verona

For the accommodation, I paid a total of €199.13 through Trip.com. This consisted of €185.13 paid online in advance and an additional €14.00 paid locally. However, upon our arrival at the accommodation, we were unexpectedly asked to pay an additional €66.20. This additional charge was not clearly disclosed to me during the booking process on Trip.com. In particular, there was no clear indication that we would be required to pay an additional €66.20 upon arrival. I ultimately paid the €66.20, even though I did not agree with the additional charge. The reason was that we were already at the accommodation and needed somewhere to stay. I did not want to risk being denied access to the apartment and being left without accommodation. I also informed the host/property manager at the time that I would clarify the matter with Trip.com afterwards. I therefore request that you investigate this matter and provide a full refund of the additional €66.20, provided that this fee was not properly and transparently disclosed during the booking process. I would also like you to clarify: * Why was the €66.20 charge not clearly disclosed during the booking process? * What exactly was the €66.20 charge for? * Why was this amount only requested upon arrival? * Was this additional charge actually permitted under the terms agreed between Trip.com and the property? Please provide me with a written explanation and arrange a refund of €66.20. I would also like to make clear that I paid the additional amount solely because I was already at the property and did not want to risk being left without accommodation. My payment should therefore not be interpreted as acceptance that the charge was properly disclosed or valid under my original booking. Thank you for investigating this matter. I look forward to your response. Kind regards,

This hotel was about 20 minutes walk from the train station and also about 20 minutes walk into the main town areas. I had to check in late and the lady who let me in was very friendly and helpful even though we struggled to understand each other. The room was very nice. I loved the fact that the windows were completely black out if you wanted them to be.

Room location and everything was superb! Definitely recommended, no complains, everything is good. 15mins uber ride from train station

The bed & breakfast, the room, and the service all are top-notch. BUT the location really is NOT the best especially if you’re traveling alone: 20+ minutes from old town by walking, didn’t feel safe to do the walk alone at night (even in the daylight I switched to the other side of the pedestrian walk to avoid crowds that made me feel uncomfortable). On Sunday, not many places opened for breakfast. If I’d visit Verona again, I’d stay in the old town.

nice, clean, and convenient. was a very nice stay and i liked it.

This hotel went above and beyond our expectations. It is situated in the best part of Verona, lots of Restaurants and shops. But very best things about this Hotel are, its cleanliness , and very attentive staff. Breakfast is varied and plentiful . You could not wish for a better place to stay. We shall definitely return.

When in Verona and you are looking for privacy, this is the place to stay. It's very close to the center, supermarket around the corner, quiet, easy to walk. The owner takes very good care with information and makes you feel welcome. The apartment has everything you need and even more. In short, we will come back

Todo excelente, éramos dos personas, habitación muy correcta, desayuno bástante bueno, zona perfecta para visitar todo, a 50 metros de estación bus L026 hacia lago di garda, si volvemos nos alojaríamos nuevamente en éste hotel, otra cosa importante es que tienen guardaequipajes.

Nos atendieron súper bien, la habitación fantástica, la atención de 10

Чистые, приятные апартаменты. Всё соответствует описанию. Единственный минус - в наших апартаментах нашли двух тараканов, сразу (ночью) связались с администраторами, нас в течение 10-15 минут переселили в апартаменты на другом этаже, там таких проблем не было.