Holiday Inn Express & Suites Nashville North - Springfield

Clean, Quiet, Super nice staff. Have stayed here twice now and both stays were great. I like the space in the rooms too. Doesn't feel too cramped. Beds are comfortable. Great hot water in showers, good water pressure. Even the complimentary shampoos and soaps were good.

Great place and convenient location. Only down part was pool closed for construction

Upon arrival our room was out of tissues, barely any toilet paper(2 people used and it was gone) with no replacement available. The hard floor was dirty. Pulled out the sleeper sofa and glitter and garbage flew out. Blanket in closet for sofa was stained. USB port for charging was broke. The breakfast left a lot to be desired. The food and coffee was empty and there was only one person trying to get it filled back up. Wasn't able to have a decent breakfast and it wasn't close to the end of breakfast time. Not sure how this hotel won any awards in 2023.

Front desk clerk at check it was very friendly and informative. Beautiful lounge area very clean. Love our room very clean and one of the most comfortable beds i ever slept on in a hotel. Breakfast attendants very friendly and kept food stock. Loved my stay will definitely stay here again.

Very clean and staff was very friendly. Lots of thumping from upstairs so we didn’t sleep well. I thought most hotels have concrete floors but you could hear every sound. Beds were very comfortable. Breakfast was great. Huge selection. Elevator needs some work. Made weird noises.

Check in was quick and easy, room was very clean and comfortable, complimentary breakfast was delicious, lots of options and the lady cooking the food made sure to keep everything stocked. The hotel was completely booked but we didn't hear the other guests and weren't disturbed at all. Neighborhood seemed friendly and safe.

The property itself was nice. However, I was put in a room where the door wouldn’t lock and was told I’d have to deal with it by the GM because a locksmith wasn’t coming. When I called ******* to get a discount and they called the hotel she told them I was lying and everything was fine. The GM was the one who had to change my rooms and told me they knew it was broke. They never gave us new towels. Before leaving for a hot day of baseball we asked for towels and was told they would be ready when we got back. At 1:30 in the morning they towels were just getting washed. So after a long hot day, no one had towels to shower. Was told sorry nothing they could do. Was told they was washing for the upcoming guest! Hello? Who are we! At one time we were checked out of our hotel and locked out. Had to prove to them we paid for the time! Breakfast was good when it was there. Couldn’t swim in the pool because the door to the pool was broke and no one had bothered to called the locksmith on that either.

Beautiful hotel. The hotel room was exceptionally clean.

Check in took so long, otherwise 10/10