Hotels met spa in Isla Mujeres

スタッフの方々はみんな本当にフレンドリーで、サービスも最高で、とっても素敵な滞在でした。 ホテルも綺麗で、本当に非日常を味わうことができたと思います。ホテルアクティビティもどれも良かったです！ ただ、個人的には、お料理とお酒はどれも見た目はいいですが、あまり口に合うものが少なかったなと言う印象でした。。 海の色もイスラムヘーレス島の北の方が圧倒的に綺麗だったので、ホテルのみではなく一度は北の方まで行ってみることをお勧めします。 それでもこちらで滞在することができて良かったと思います。

Grote service, geweldige voedsel en zeer schoon. Je zult niets willen op dit resort als ze uit hun weg om u tevreden te stellen. Strand was vrij van sargassum, zwembad zijn onspotteloze genoeg stoelen en Bali bedden. Drink is overvloedig!!! Ga en geniet!! De kamers zijn ruime en schoon!!!

Good food and amenities, we came back a few days later for a second stay after our travel plans changed. Mixed service across the hotel, sometimes good but sometime very bad, really depends on the individual helping you. Good drinks and cocktails. This hotel will not help you arrange taxis from the airport they told us this was not a service they offer...

너무 기대하고 갔나.... 일단 버클러 서비스를 잘 못받아서 아쉬워요 어플을 한국에서 깔고갔어어 했는데 어플 인증을 못해서 카톡으로 대화주고 받았는데 답변은 빨리오지만 실행시간이 너무 느렸어요 뭐 해달라고하면 두세번은 말해야...해주시고 사람이 너어어무 많아서 모든식당은은 예약을 꼭 해야된다고 생각하심 될거같아요 ㅠㅡㅠ 그리고 룸서비스나 식당에서 음식 주문하면 시간이 너어무 오래걸렸어요 1시간이상... 그래도 시설이나 해변가 소유 칙 카바레쇼 등 보유한점은 어느 호텔이든 따라가기 힘들것같아용 ㅎㅡㅎ 그래도 재방문 의사 있습니다 ~!~!

Amazing place! Very beautiful property with amazing pools and beautiful beach accessibility. We loved it.

Estuve en este hotel hace 3 años para mi luna de miel y recién abría sus puertas y regrese por que había tenido muy buena experiencia. Primero diré lo bueno, el personal, se desvive por atenderte y hacerte pasar un buen rato, la comida es muy variada y tiene buen sabor y los meseros son muy diligentes. Ahora las áreas de oportunidad, da tristeza ver como están dejando decaer este hotel, los pasillos están sucios, falta pintarlos, elevadores con moho y sucios. Paredes sucias, ralladas y con falta de mantenimiento, humedad en los techos y manchas negras. La habitación tenía mal olor a humedad y moho, tanto así que me provocó asma. En la piscina, no funcionan los velos de agua ni los chorritos en el área de adultos. Compre el servicio star, pero NO VALE LA PENA!!! tienes que estar recordándoles a los meseros y bartenders que quieres licores premium y en la piscina, el área STAR es familiar, es decir, llena de niños, si eres STAR pero quieres estar en el área de adultos, los meseros no pueden ir a los bares star ni llevarte la comida del área STAR, los restaurantes, las reservaciones, no existen, desde que llegué no había espacio en prácticamente ninguno de los restaurantes, tienes que llegar de paracaídas y rezar por que te puedan atender. El aire acondicionado, fatal, en el lobby familiar el aire no se sentía y el en restaurante Cocina Mejicana el aire se dañó y así estuvo por al menos 2 días. En realidad es lamentable que vayas con altas expectativas y te encuentres con tanta dejadez de parte de la administración o de quien sea responsable de mantener este hotel en óptimas condiciones, como debería ser, dado el nombre y prestigio de Planet Hollywood. Ah! Y para completar, cuando hice checkout, se nos quedó en la habitación un GO Pro y aunque llamamos rápido, mágicamente desapareció, aun espero respuesta de un email que envié desde las 11:30 am del día 29 de julio. Día de mi checkout. En resumen, hay muchas otras opciones, que quizás valoren más tu dinero. I was at this hotel 3 years ago for my honeymoon and it had just opened its doors and I returned because I had had a very good experience. First I will say the good thing, the staff goes out of their way to serve you and make you have a good time, the food is very varied and tastes good and the waiters are very diligent. Now the areas of opportunity, it is sad to see how they are letting this hotel decay, the hallways are dirty, they need to be painted, the elevators are moldy and dirty. Dirty, scratched and poorly maintained walls, humidity on the ceilings and black stains. The room had a bad smell of damp and mold, so much so that it gave me asthma. In the pool, water veils or trickles in the adult area do not work. I paid the STAR service, but IT'S NOT WORTH IT!!! you have to be reminding the waiters and bartenders that you want premium liquors and at the pool, the STAR area is family-friendly, that is, full of children, if you are STAR but want to be in the adult area, the waiters cannot go to the star bars or take food from the STAR area, in other hand restaurants, reservations do not exist, since I arrived there was no space in practically any of the restaurants, you have to arrive by parachute and pray that they can serve you. The air conditioning was terrible, in the family lobby the air was not felt and in the Cocina Mexicana restaurant the air was damaged and it was that way for at least 2 days. It's actually unfortunate that you go in with high expectations and encounter so much neglect on the part of the administration or whoever is responsible for keeping this hotel in optimal condition, as it should be, given the name and prestige of Planet Hollywood. Ah! And to top it all off, when I checked out, my GO Pro was left in the room and although we called quickly, it magically disappeared. I'm still waiting for a response to an email that I sent at 11:30 am on July 29. Day of my checkout. In short, there are many other options, which may be worth your money.

Habitación muy limpia linda acogedora el staff super cálido y amable en todo momento alimentos buenos tanto en desayuno Lunch y cena recomendado precio calidad 100%

My experience at planet Hollywood was 5 out of 10 the resort overall it self is beautiful the breakfast buffet 10/10 the pool events and water aerobics very fun however, when I booked the trip I booked for a junior swim out suit with 2 double beds when I arrive to check in at the reception desk I was given a king size bed with a sofa pull out . I was told by the front desk receptionist they didn't have any double beds available however I booked 2 months in advance she explained to me that she would provide me with a room with 2 beds the next day and to stop by the desk at 8 am. The next day I approached the desk with my belongings sadly to find out they didn't have the room available again the next day and I was told the same things repeatedly each night of my stay I became very frustrated sleeping on a very hard sofa bed and it gave me severe back pains. I had 2 ppl in my room and that is why I requested a room with 2 beds. The room service was also a bad experience we were told we could not order 2 of the same items in the menu which sounded weird you mean to tell me that my sister and I both can't order pizza and salad that's crazy to me . The drinks were very good especially the Miami vibe and Scooby doo shots . The resort will also try and provide you discounts by getting you to purchase a star class/diamond purchase that's 20,000 .