Marriott Springfield Downtown

The staff was excellent no problems. The building for some reason was cold everywhere. A little creepy around the premises with people asking for cash outside the building. Overall very nice room and service was great.

We had a great stay. Check in process was easy, room and hotel are beautiful and staff was very friendly.

The Bridge 22 restaurant had a surprisingly amazing cocktail menu, and the apps were delicious!

Springfield in general is crime ridden, but if you must be there, this is the place to stay.

I had a very enjoyable stay. The staff was super friendly, and the hotel was clean and comfortable.

It's proximity to Mass Mutual Center and MGM Grand was great. There's not enough staff at this Marriott. There was no hair dryer in the room and it took 1/2 hour to get it to me. Room Service took so long we had to leave and met the server in the hallway with the food. Toilet paper holder was broken, M&Ms on floor near the bed, empty Kleenex box, and when housekeeping came in our second morning, the top sheet was crumpled at the foot of the bed and I had to re-make it. Even the front desk could not get through to housekeeping for us - they weren't picking up the phone due to lack of staff.

The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean. After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.

I recently had the pleasure of staying at the Marriott, and I am compelled to share my experience due to the exceptional service I received. From the moment I stepped into the hotel to the day of my departure, every aspect of my stay was characterized by professionalism, attentiveness, and a genuine commitment to guest satisfaction. The accommodation of my specific needs was particularly noteworthy. At my arrival, I had communicated certain requirements, and the Marriott not only acknowledged them but went above and beyond to ensure they were met. The attention to detail was evident in every aspect of my stay. The staff at the Marriott deserve special recognition for their outstanding service. Every member of the team, from the front desk to housekeeping, was warm, welcoming, and eager to assist. They not only addressed my requests promptly but also took the initiative to anticipate and fulfill needs I hadn't even articulated. This level of proactive service truly sets the Marriott apart. The accommodations themselves were impeccable. The room was not only well-appointed and tastefully decorated but also maintained with meticulous care. The comfort of the bed and the cleanliness of the entire space added immensely to the overall quality of my stay. The Marriott's commitment to creating a memorable experience was further evident in their amenities. The hotel's facilities were top-notch, and the attention to guest well-being was apparent in every detail.

We enjoyed the location, close to shops and arena. The property has been updated in the past few years, rooms were clean and modern, parking was easy to get in and out, Hitel restaurant and bar were very well staffed and the food was great. We had a few in our party who had food allergies and the staff was knowledgeable and happy to help.