The Grapes Pub

Good: I picked this hotel because of proximity to the cruise ship port. It is just a 1 min walk to the entry of the port. Eating/drinking - there is a bar at the bottom of the hotel, and many right around the area just feet away. Bad: Small stairs to go up to room difficult to carry luggage. Rm is tiny, but doable. The small twin? bed had a head board and foot board which forced me to cruch into a ball to fit on the bed. Im 6'2". If it didnt have a foot board would have been able to just hang my feet off and would have been ok. The shower was also small (more usual in europe) and the shower head holder actually broke while i was showering.

The room was very clean and tidy, the staff are very friendly and helpful, had a brilliant night and would stay again, highly recommend to anyone looking for accommodation or just a good pub with a great a**osphere for drinking in the Southampton area, also not far from the boats if you’re travelling to or from the Isle of Wight.

Brilliant stay, a lot of thought has gone onto this place, the bed is super comfy as is the linen used, fantastic selection of toiletries, loads of tea and coffee making available, no stingyness here, small fridge in room and immaculately clean. There is a lot of history attached to this place which is reflected in the pub decor. I stayed Friday night and consider myself a light sleeper, it was a bit noisy as this is a grade two listed building so I don't think the double glazing sales man is going to pick up a ticket here... Funny enough the noise was really not a problem, it was quite by 12.30. The owners have put fans and heaters in the room so having the window closed in Summer is not an issue. I was staying in room 4 which looks out onto the street, it's a large room and probably one of the best nights sleep in a very long time..... Real thought and care has gone into making these rooms very customer focused, I would definitely stay again and am all for supporting independent business. There is an air bed in the room if your travelling with a little one. The stairs may be a challenge for some, but you are in the heart of some of the best eateries, so a very, very short walk to pubs and restaurants which saves the legs, there's also a separate secure entrance, so your not walking through a pub to get to your room...... Staff were really friendly and helpful. This place is fantastic and has a really good energy to re-charge in..... Thankyou!

Charming! Millie and Damien were very helpful; the room was clean with an excellent view of the nearby pubs and eateries. It exceeded expectations! We decided to walk to the cruise port with our luggage - good choice - through a beautiful park around the corner. Would definitely stay here again.

After a long flight to London from Minneapolis, followed by a bus to Southampton, The Grapes was a welcome and charming surprise at a great rate. We booked Room #3, a twin room. We prefer a king, but after a long day of travel we wanted a little extra room. The room is up two flights of tight stairs, but very walkable (we’re 62/70). The bar will keep your heavy luggage downstairs, so just pack what you need in the room. The room was exceptionally clean! I loved the smell of bleach in the bathroom too. The host has all the amenities you need from still and sparkling water, an assor**ent of coffee/creamers, biscotti, shower gel, shampoo, conditioner, lotions, and big soft towels in the en-suite bath. White furniture, tan/cream walls, and great bed linens were clean, comfortable, and tasteful. There are hair dryers, and irons in the shared couloir along with an assor**ent of converter plugs. Check-in was smooth at 1pm and check-out is at 11am. A keyed entry, and another to the room made it feel super safe. Oxford Street is a bustling outdoor pedestrian only pub/restaurant area. If a little street noise bothers you, ask for another room not facing the street. Damien was incredibly helpful and even shared the ‘gold’ card, which gave us 10% at the bar below. Would definitely stay here again!

This property is on a street that is closed off to traffic. It is not listed clearly in the listing. It was difficult to get to via the transportation we had from Heathrow and we had to drag our bags from the street to the hotel. This is was for both the check in and check out. We were in town to catch a cruise.

Ideal place to stay to explore Southampton or to enjoy the 1865 live music venue! Paul's customer service was second to none and our overnight stay in Oxford Street was so much easier with his help!

The comfiest night sleep in a long time, lovely staff and a**osphere. Paul the manager was very accommodating and helpful. Can’t wait to return before my next cruise. Thank Grapes Team for a great stay!! See u soon

Contacted the property on numerous occasions via ***********, email and phone but didn't get a response on any occasion. Raised the issue with *********** who got in contact with the property only to be told they were unwilling to change the booking and charged me the full £72 room rate. I won't be using Grapes again either to drink in or stay as their customer service is atrocious. All they care about is the money and not the customers needs. Absolute shame as I was born and bred in Southampton and to be treated like this by local establishment doesn't sit well with me at all.