Big Pines Mountain House

The room what is huge it was a nice room the parking lot is a little crazy staff was nice I wish they would tell you about the $25 a pet fee under website it's okay though you could here through the rooms but we got lucky in our neighbors weren't very loud we love you staying there again

Is in the perfect location but very outdated and not very clean! Dogs are allowed and the desk lady was very pleasant. It was ok for the price

Good location. Easy parking. Poor water pressure on ground floor. Room needed to be swept and mopped. Cleanliness was poor. Staff was nice

This property is in such disrepair it’s amazing it’s still in business. We checked into room 273. The refrigerator, microwave, coffee pot and air conditioner are in the closet, there’s no plug to us to charge cellphones, lamp on nightstand had cord wrapped around the base with nowhere to plug it in, and the toilet was leaking all over the place. We were given a new room 271 and it was no better than the first room. The missing carpet at the door was a tripping hazard, Shower missing a glass door, tub doesn’t drain, no working plug, giant blue extension cord run across the floor to power lights, all electrics plugged into one outlet with old power bar with frayed wire, couldn’t use hairdryer with light on above the sink at the same time without overloading the circuit. We complained and the guy at the counter replied with “I understand” and “I know” to every problem we addressed with him. He offered no apologies, discount, or anything. We were given an email address to “write them if we wanted to complain.” We spent $252 for one night in what was advertised as a 4 star, 8.2 out of 10 hotel and it couldn’t be farther from the truth. I hope no one reading this ever books at this horrible hotel.

I ask for a no pet room but the room they gave me still has that wet animal odor. The tv control remote doesn’t work and they said I have to wait till tomorrow morning to get a different one. I’m only staying here for one night so that is not good.

This is a no frills restaurant but its ok to stay for skiing trip. However, i did not care to be in a room with ajoining rooms on either side. I heard conversations and loud kids. The walls are thin. Other than that, it is within walking distance of restaurants and ******s.

Spider, flys, dead flys on mirrors in the bathroom. TV tilted coffee table felt like it’s going break apart, outlet don’t work, blower dryer does not work, one good thing is that is quiet but also because no one want to come here! Sink and towel all stain!

Very old hotel. Our room looked very poorly maintained. Toilet leaked, no side table lamps. Very noise heater, weird holes on the walls and ceiling. Surprised to see such a hotel room in California, in Tahoe area to be honest.

Had to take a cold shower, and it’s snowing outside, o have asthma so not a good combo, heater isn’t heating the whole room, tv does not work. Want my money back.