Tru by Hilton Smyrna Nashville

We have stayed at this Tru hotel on many occasions with sporting events in town. Always happy with stay and will stay again im sure.

NOTHING UNIQUE OR ESPECIALLY GOOD. CHECK IN STAFF WAS RUDE, WHEN WE ASKED ABOUT THE HANDICAP PARKING, HILTON POINTS WE WERE BLUNTLY TOLD WE BOOKED THRU THIRD PARTY AND SO SERVICE HAD TO BE GIVEN TO THOSE WHO BOOKED WITH TRU/HILTON FIRST. REALLY? I WOULD NOT STAY AT THIS HOTEL AGAIN. AND, IF THEY ARE GOING TO TREAT PEOPLE WHO BOOK WITH ******* THIS WAY, YOU DON'T NEED THEM ALSO THEY CHARGED US MORE FOR PARKING THAN YOU SAY IN THE ******* DISCLAIMER.

I've stayed at several Tru's, but I was disappointed with the breakfast area on Sunday. It was very messy and there was absolutely no food available during breakfast hours from 9-10am. They finally brought some food out past 10 but definitely did not live up to the other Tru's I've stayed at. The coffee area was also a mess. Coffee stains everywhere and the coffee was so strong it was barely drinkable. The room was clean and check-in was quick and easy.

Great hotel , clean , breakfast was good - they offer a hot breakfast and always have coffee and tea available which is great . There is many food and shopping options down the road . There is a fridge in room but no microwave, there is a parking fee which is listed on the booking website- so any reviews that talk about not know about a parking fee is because they haven’t read it when checking out - I do suggest the staff should tell you though when checking in because they don’t - That I will say is sneaky - luckily I already knew about the fee and was prepared and asked about it . All in all my stay was very good and will definitely stay again .

The stay was over all good. I loved the location of my room which was right next to the side exit so I could park close. My only issue was the remote for the TV. The Power button did not work so I always had to manually turn the TV off and on.

I’d expect more from a Hilton branded hotel. The shower is already looking worn, visible water stains. Door lock had to be lifted with force to lock. Flat pillows that don’t hold your head up. King spring mattress worn (get memory foam ya cheapskates). TV unplugged so we plugged it up and it’s not user friendly at all. There’s no carpet in the room so that’s both good and bad. The HVAC was noisy. We only had one washcloth between the two of us. Hotel also adds a $8.50 fee for “incidentals”. When asked what “incidentals” were, the front desk told me “parking lot maintenance”. Bah. The parking lot was abysmal, a solid sheet of ice that had not been treated with salt or cleared with a plow or shovel. Lies. Serves them right if someone falls and sues. Won’t be staying there again. Other hotels in this area are better.

We reserved adjoining rooms and did not receive them. Room was supposed to be non smoking and reeked of smoke

Unlike the Tru Hilton in Manassas, VA, this hotel proved to be a disaster. If I visit Smyrna, TN, again for business, I plan to NOT choose this hotel again. Your front desk staff are not well-trained (good people but lacking in professionalism, courtesy and any concept of customer service) and your maintenance was ATROCIOUS. The toilet seat was broken and it did not get repaired until the evening of the third day of my 4-day trip. You need to clean up your act at this hotel. BUT .... it is pet friendly so I got to play with a lot of my favorite furry friends on my elevator trips.

Good place. No need for the copious amounts of key readers per door, some don’t even work. Yes good place to stay terrible at getting in the building