Admiral Grand Hotel

We went to the Admiral grand hotel at the end of October. Which is the end of season so there weren’t many guests there.Hotel and the grounds are spotless food was lovely. On the last night they did us a la a carte meal as there was only 7 of us in the hotel. If you like a lively holiday this is not the place to go. As it is a very relaxing place. The drinks in the hotel were very expensive as they only had bottles of beer and no draught beer due to it being end of season they said. So we went out every night down to the marina where you got a lovely pint. And back ground music. The indoor pool and sauna/ steam room is lovely I had it to myself most days as there wasn’t many guests. The staff at reception were helpful but the bar staff/ restaurant staff were not very welcoming. The restaurant manager was very polite. We really enjoyed are stay at the hotel we went for some lovely walks and went to the top of the hill and rang the church bell. We went to ston for the day you get the bus just up the hill it’s a stunning place. We went to Dubrovnik for the day the bus stop is just outside of the hotel. It’s a beautiful place but don’t go the days the cruise ships come in as it’s really busy. Would we return to the Admiral grand hotel No but we will return to Croatia it’s a stunning place.

The hotel was lovely and clean, but the rules were too strict in terms of bringing snacks & drinks to consume in your room, the hotel food & drink was very expensive, there was a supermarket opposite where you could buy a large bottle of water for £1.15 where the hotel was charging £4 for a small bottle, most of the staff were friendly apart from the restaurant manager who never smiled and was quite rude about you filling your water bottle in the restaurant or taking your breakfast away to eat on the beach, the evening buffet was £60 per couple without drinks, so recommend either booking ahead for discounted rate or eating out, the rules around the pool were very strict too, felt like you following prison rules at times, otherwise Croatia is a beautiful Country to visit and the local people are very friendly.

We stayed 4 nights at this hotel which looked really impressive on arrival however By the time we left we felt a little relieved for the reasons below: (1) Upon inspecting our lovely clean room, we realised we only had a kettle but no cups or tea bags/ coffee etc. thinking it was overlooked I rang reception and the response nearly bowled me over.. apparently only cups could be sent to the room but to make a hot drink you have to visit the local store opposite the hotel to purchase your own tea bags, milk etc!! Never in my travelling years have i heard something so bizzare and least expected from a hotel that classes itself 5 star.. so you’ve probably gathered, we had to give hot drinks a miss. Other guests complained the bar beverages were awful alongside the staff. (2) The restaurant staff are quite aloof and apart from eagerly taking your drinks order, they do not converse and neither show any signs of wanting to help. We were never welcomed and cannot recall ever being asked if everything was ok.Food was so repetitive over the 4 evenings although it was of decent quality.nevertheless not exactly 5* calibre. An incident worth mentioning was during breakfast, as we were leaving for an excursion at 7.15am I couldn’t finish the nuts selection I had in my plate as well as a tiny bread roll with egg and cucumber I had filled it with. Very politely I walked over to the female assistant on the hot foods section to ask if I could have a small bag to take it with me. She remarked ‘no you can’t remove from restaurant!’ Then hurriedly flagged a manager over as if I was committing theft. She spoke to him in Croatian language upon which he snarled ‘No you can’t remove, it’s hotel policy’ then abrubtly walked off. I couldn’t believe the attitude and it left me feeling like a scolded school kid! I left everything on the table only for the staff to then probably lob it in the bin. Despicable! (3) Drinking water was not available anywhere round the hotel, no dispensers of any kind, not in your room and if you were thirsty, I’m assuming you’d be told ‘go to the store across the road’ We were really taken aback by having to buy water. I don’t feel I would return to this hotel.

I always like to book a hotel and then book again when visiting the country but unfortunately I would never go back to this hotel again. The hotel itself is perfect. The facilities are up there as some of the best, the room is lovely the hotel areas are lovely just great. But that’s where it ends. I have never paid a hotel and received such bad customer service! The waiting staff in the restaurant are the worst Iv ever come across. One lady actually kept looking me up and down like I was dirt of her shoe my husband even caught her behind my back. they would stand in the door way together s******ing and whispering as you walked past. Not welcoming at all and ruined the atmosphere so much, all the other guest were on agreement. We went to get desert they cleared our table before we got back to eat it, the second you put your cutlery down they take your plate. The food was warm not hot and what was be offered was awful I lived on fries for the week. If the staff learned how to treat guests kindly and welcoming and the food improved this hotel would be one of the best people would return, but as it stands I will not give my money to people not happy me being there. Bad experience from us and do not recommend.

Bit of a mix this hotel, they are trying but not quite making the grade. Food was ok, but nothing special, breakfast tasty with cava and orange juice served. Lots of smoking around hotel. Crazy amount of rules around the pool but not having glass around isn’t mentioned, which is bizarre. Prices of drinks were insane and need looking at. Staff seemed young and inexperienced in restaurant but friendly with it. Chefs were trying hard so can’t be knocked for that. No room in wardrobes for clothes etc, no drawers so you had to live out of suitcase, not great for a 5*. Loungers and umbrellas need a desperate upgrade and general ground’s need some planting to soften harsh lines. Odd smells and oil slicks from the local Harbour when the big cruise ships docked but interesting to watch them. Very few shops in this very very quiet town, some call them supermarkets, they aren’t really, more like a corner shop. Reception staff very helpful especially Maria who is to be commended. Overall an interesting stay, I wouldn’t rush back but it was ok.

Lovely hotel, comfortable bed/pillows etc. Perfect location. Food plentiful but a little bland and not very hot. Could be improved. Very quiet at night, could do with some light evening entertainment for those who want it.

Nice hotel and great location. The terrace for dinner is beautiful and the food is fine. Beautiful pool and rooms nice and housekeeping very good. The main problem with the hotel was the bar staff - extremely rude and unhelpful. Beautiful outside terrace for evening drinks but nobody came to order drinks from your seat. Had to go into the bar and carry out your own drinks. This could be an amazing and busy bar but empty as no service. Shocking waste for the hotel as could do incredible business. Think the staff in general need to be trained in customer service as some seem very discontented.