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5 star

Sofitel Singapore Sentosa Resort & Spa
4.1/5513 Beoordelingen

Sofitel Singapore Sentosa Resort & Spa

Sentosa Island Singapore|0.45km van Palawan Beach
Check in time was 1500 and I arrive at 1415 . The queue was long at Sofitel Sentosa and it could be better if the queuing area is air conditioned . Only a small portion of around 3-4 people is in the air con area . Air ventilation should be provided for the one queuing outside . By the time it reaches me at the counter it was 1530hr . There were only 2 counter serving . The receptionist lady was very professional and told me that based on my connecting room , only 1 room will be ready shortly . And what happen was I am there going to celebrate my Fur baby 2nd birthday . My Fur baby 1st year birthday was celebrated here at Sofitel Sentosa too . Last year was amazing but this year was a total disappointment on the waiting time to check in Then waiting at the non air conditioned area , I finally got my KEYS 2 HOURS LATER including the QUEUE it’s was 3.5 HOURS !!!! I manage to get into the room only at 1745 hr . Been a frequent traveller and never in my life it’s the FIRST TIME waiting for SO LONG !!! Sofitel Sentosa needs to work on their Housekeeping which I believe it’s UNDERSTAFFS and spoil the entire experience . We CANCEL our swimming plans , check in to the room and head for Buffet dinner straight at KUI ZEEN . Receptionist Lady understand I was waiting very long and offer dining credits for my stay which I appreciate it . Also I order and paid SGD$140 for my pet which I am ok with it but when I got into the room , there was no pet bed inside with the goodie bag and it arrives only at 1800hr despite 3 calls to the reception as we were rushing to the buffet dinner Wasn’t exactly a good experience and am totally disappointed with the entire stay . Not even to say we can’t even request for late checkout based on the 3 hours lateness while paying the FULL PRICE !!! Like to see what Trip.Com can compensate a loyal customers and also Sofitel Sentosa for any further compensation for this experience for the family who have plan a long time and excited for this

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The Barracks Hotel Sentosa by Far East Hospitality
4.7/5166 Beoordelingen
Sentosa Island
Highly recommend. Opened right before Covid. Only 40 rooms. It is a boutique hotel. It has past history and old world charm. Peacock walking around the pool What a jewl ! First floor rooms step out directly to swimming pool. On the second floor, some has room stairs go directly to swimming pool as well. The service is so good. Worth coming back.
Capella Singapore
4.7/5208 Beoordelingen
Sentosa Island
service was exemplary - timely with responses and was able to even find us scotch tape and scissors for decorations 😂 capella also has the BEST breakfast. really enjoyed our time at capella as usual!
Sofitel Singapore Sentosa Resort & Spa
4.1/5513 Beoordelingen
Sentosa Island
Check in time was 1500 and I arrive at 1415 . The queue was long at Sofitel Sentosa and it could be better if the queuing area is air conditioned . Only a small portion of around 3-4 people is in the air con area . Air ventilation should be provided for the one queuing outside . By the time it reaches me at the counter it was 1530hr . There were only 2 counter serving . The receptionist lady was very professional and told me that based on my connecting room , only 1 room will be ready shortly . And what happen was I am there going to celebrate my Fur baby 2nd birthday . My Fur baby 1st year birthday was celebrated here at Sofitel Sentosa too . Last year was amazing but this year was a total disappointment on the waiting time to check in Then waiting at the non air conditioned area , I finally got my KEYS 2 HOURS LATER including the QUEUE it’s was 3.5 HOURS !!!! I manage to get into the room only at 1745 hr . Been a frequent traveller and never in my life it’s the FIRST TIME waiting for SO LONG !!! Sofitel Sentosa needs to work on their Housekeeping which I believe it’s UNDERSTAFFS and spoil the entire experience . We CANCEL our swimming plans , check in to the room and head for Buffet dinner straight at KUI ZEEN . Receptionist Lady understand I was waiting very long and offer dining credits for my stay which I appreciate it . Also I order and paid SGD$140 for my pet which I am ok with it but when I got into the room , there was no pet bed inside with the goodie bag and it arrives only at 1800hr despite 3 calls to the reception as we were rushing to the buffet dinner Wasn’t exactly a good experience and am totally disappointed with the entire stay . Not even to say we can’t even request for late checkout based on the 3 hours lateness while paying the FULL PRICE !!! Like to see what Trip.Com can compensate a loyal customers and also Sofitel Sentosa for any further compensation for this experience for the family who have plan a long time and excited for this
Amara Sanctuary Resort Sentosa
3.9/5577 Beoordelingen
Sentosa Island
We loved Amara sanctuary resort! Super convenient location in Sentosa next to Universal, which was our main reason for staying here. Just a bit of a walk to cross the road in front of the hotel to take the bus to Universal. Pool area was not well maintained, seemed a bit neglected as the deck floorboards were coming up and a little dangerous for kids. We have a 2 yr toddler who loves swimming, so it was less than ideal. They apparently were still renovating their kids’ pool so we only had access to the one old rickety pool at the top floor of the hotel. Other than that, five stars for the hotel service, breakfast and general ambience! Spacious enough for Singapore as well.
The Outpost Hotel Sentosa by Far East Hospitality (Adults Only)
4.5/5818 Beoordelingen
Sentosa Island
One of the best hotels I’ve ever stayed in Singapore. It is strategically located in Sentosa, giving you that sense of luxury and privacy. Hotel staff are all courteous and friendly, bed is immaculate! Room is well decorated! They also have free shuttle service to/from Vivo City. I highly recommend this hotel if you ever want to visit Singapore.
Village Hotel Sentosa by Far East Hospitality
4.5/51653 Beoordelingen
Sentosa Island
Great location & clean hotel with a big swimming pool. My kids enjoy it very much especially the lazy pool. Just that on our last day stay, swimming pool towel is running out and pool bar close bit early at 6.30pm. Breakfast restaurant is spacious, food choices is sufficient to us. There is a small corner for complimentary old childhood snack. 😊

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