Oasia Hotel Downtown, Singapore by Far East Hospitality

Smooth check-in process. Club room was clean and neat, with complimentary bar. Club access was chill and relaxed, much appreciated.

It was a nice hotel with great location, good environment, staff friendly

No drinking water provided in room.. when call and ask for drinking water they told me to consume by using tap water

Staff at the reception was polite and patient. The organizers did not inform the hotel that I was celebrating my birthday at the hotel. When I approached the reception, they were patient and allow us to late check out and apologized. They sent me macaron to celebrate my birthday. I want to thank all the staff in oasia hotel. All very polite and helpful.

Note: The bigger swimming pool you see online is only for CLUB members only. I wish the trip could have stated that before we booked. You will be unable to access the level for club members via the lift. Cleaniless is great. Housekeeping Jennifer is great. She replenished bathrobes and slippers once she has seen that they are used. Location: convenient to get to most places. There is a mall called 100am just diagonal to the hotel, you can get everything you need there. NTUC can also be found within walking distance. Reception is on the 12th floor. If you're non-club member, you have to take separate lifts from your hotel floor to 12th, then change lift to get to 1st level. Communication in Oasia is quite disastrous. Upon check-in, we were told that our stay came with breakfast. However on the morning of the day after, the breakfast area at 1st level told us that we did not have breakfast inclusive in our booking. Secondly, we also requested late checkout which they gave to us complimentary (1.5h after the default 12pm checkout) About 1215pm, they called us in the hotel room, asking if we would like to extend our stay as we have not checked out. After telling them that we requested a late check out, the person asked if we have already told the front desk about it. Why is there a mismatch of information between staff? This should be improved. Overall I still enjoyed my stay. Hotel is spacious and the gym is also kept clean. The swimming pool is closed up (there is no view at all) -located on the 27th floor. I think the pictures sprawled around in google especially once you search up Oasia Swimming Pool, should be emphasized that THAT one is only for club members. I would have paid the extra if I knew that beforehand.

Enjoyed the club lounge access for 6pm to 8pm cocktails and refreshments, also enjoyed the breakfast. Bed is comfortable, room is generally well maintained, pretty new hotel.

Awesome staycay experience, with free flow cocktail from 6-8pm, freee flow refreshments in forms of snacks and beverages in the cosy club lounge. Looking forward to the next staycay with OASIA hotel. A tiny note: wish the shower head will be less fancy with better water pressure, thank you

Check-in was a breeze as we went late. As I hv requested for a small cake for birthday celebration and really appreciated the hotel for making the arrangements. However, upon check-in, we didn’t see any cakes so we accepted that the hotel decided not to give us the surprise. However as I was prepping to shower, one of the hotel staff pressed the door bell. As I needed some time to get dressed, the hotel staff just opened the door! This is totally unacceptable and I wish the hotel could call us in advance if they are sending anything to our room. My previous experience with other hotels is they hv already placed the cakes and the sweets with the card in the room prior to our check-in.

Had a comfy stay and service was great! Plenty of food options around the area too! And now crowded for a long weekend! Trip.com list as bathtub or shower but bathtub actually only available for club room