Improvement needed:
1. The toilet bowl is not cleaned properly, can sit poop stain.
2. The breakfast spreads are wide but most items are not properly prepared, resulted in wastage. Most foods i believe are not prep by the hotel chef but bought outside and reheated in their kitchen. The youtiao is double deep fried, the soon kueh have been steamed again until the skin is very tihicked etc.
3. The hotel is not cleaned properly. Example after sitting on the bed for sometimes i can feel itched on my skin and the chair at the dining area also make me itch.
4. I feel the cleaningness in the hotel need to be improved thorougly. Clean properly please.
5. TV screen is blur regressless of which channel. NO nexfix and limited channel. TV seems to be dated as it does cannot used as screen share from Samsung Dex. The chromecast seems unable to connect too.
6. Booked and indicate high floor and late check out but was not provided. At check in, the staff don't check on request and upon request fot higher floor, he quickly mentioned my booking type and room is only from 7 to 10 floor which seems to tell me I booked the cheapest room type and no higher floor. When I purposely check what is the club faciliates, I was given a paper to inform the details and was informed need to top up $160. Usually other hotel.will at least check on the ocassion and also ofter discount or exceptional to at least have higher floor or to promote to a next better room. Not on customer experience servces.
7. Overall hotel only suitable for traveler to rest for the night and not recommended for staycation even for 1 day. Over-rated hotel even if the price maybe more affordable then other hotels.
Vertalen