Gastgebruiker
27 juli 2022
Overview Having read some glowing reviews we were expecting so much more from this hotel, yes it is a reasonable price for AI, but a let down in so so many areas…… Good points - Rooms are spacious and comfy beds, we were in the main block on 2nd floor - Restaurant staff work amazingly hard in, Mustapha especially was great, as was the female restaurant co-ordinator whose name I unfortunately cannot remember, began with a ‘P’ it is also lovely to sit on the roof – great view - Food – overall very good, enough choice to always find something you like, the salads and meze dishes particularly good. Though do agree with one reviewer when they state that the guy on breakfast doesn’t know how to fry an egg! and also the toaster does need replacing, fiddly and awkward to use, and frequently not working. Bad Points - Plastic, plastic everywhere! doesn’t appear to be any consideration to try and reduce plastic use, nearly everything is single use plastic. Water at pool areas mainly available in small, and I mean small, square flimsy plastic containers with rip off tops. The bottom Wall restaurant/evening venue area, which puts a few items out for lunch for those who don’t want to use the rooftop restaurant, only has plastic knives and forks, also will only serve drinks in flimsy small single use plastic cups, even if sitting at the table?? The staff at the pool bar seem to want to put a plastic straw in every drink (apart from beer) – is this necessary - Not enough staff Maids – The poor maids are still working flat out past 5.30pm, and we do appreciate how hard they work; however, I would expect to be able to go back to my room from 4.30pm and be able to have a shower and the room be completed by this time – not the maid’s fault but management for not having more staff. In the first 5 days we had one day when room was done but no towels left, then 1 day when room not made up at all (this was gone 6pm and we just wanted to shower, change and then eat), and another when we went back at 5pm and room still not done -we spoke to the overall manager who was rude and dismissive. Pool bar – Unacceptable that the guy serving drinks at the Pool bar has to go and collect supplies throughout the day and leave the bar unmanned, no one delivers anything and no one stands in for him. Not enough staff! - Drink Quality The soft drinks, especially from the pool bar are truly awful, both the Coke and Fanta were watered down and totally flat, couldn’t drink them – used to go across the main road to the supermarket to buy soft drinks, cheap and at least enjoyable to drink. Beach Area – ‘Rack ‘em, pack ‘em and stack ‘em’ Allocated beach area for multiple hotels, roped off with a changing hut, the Side Su’s area seemed to be the only one without a working shower, loungers were side by side, hardly any distance between them, it was like being in a cattle pen, also not much effort made to clean the area, littered with leftover plastic from day before, t bags, tissues, fa
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