Gastgebruiker
23 april 2023
We arrived on 2nd April with our confirmed and paid booking and supposed to check in at 12 PM, however, the reception guys asked us to wait till 30 minutes as there is some repair work going on. After ***y follow ups, finally at 5:30 PM we got our room and a PENTHOUSE. We paid 17000 INR for one day and to our surprise, there were no towels and tissues in the toilets. The penthouse was dusty and looked as if it was never opened for guests. The bedsheets and blankets were changed at special request as they looked very dusty with hair and yellow stains on it. The house keeping staff is patient and efficient however, the ones sitting at the reception were extremely rude with no consideration for customers. Penthouse is Zero value for money. Rooms are still tolerable. We left the hotel on 4th itself to another hotel (Willow Bank which is much better) as the music in the hotel club is very disturbing. The staff at the reception is extremely rude and arrogant.
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