High Mountain Resort Shangri-La

The hotel faces Napa Sea and you see the vast grassland from your room. When it is summer time, the grassland becomes the “sea”, which should be nicer. The “hardware” of the hotel is very good, but what impressed me more is the “software” — service. Xiao He arranged free airport pick-up, and they came to pick my family of 5 up with 2 x 7-seater after I told them I had many pieces of luggage. They also prepared 2 canisters of oxygen in the car just in case we feel uncomfortable in the high altitude. During our stay, warm milk was provided at night and everyone was very friendly. It was a very comfortable and enjoyable stay for my family. Thank you!

have a good rest after our Shangrila Meili snow mountain and Dukerzhong 4x4 trip . good shower and wifi room is clean and comfortable bed . hotel upgrade us better view from balcony with the room size and bed able to sleep 3 person with my teenager daughter! restaurant is closing down their western selection i think they don't have any western chef ... breakfast is purely Chinese dish nothing special for me. location is not convenience if you doesn't have your own transport .

Location and services are both perfect!! It’s definitely worth to book again.

帶我親愛的豬豬出來兜風，大晚上人生地不熟，不過熱情的酒店經理小和開着她温暖的小奔奔從古城接我們去酒店，一路上雖然接近晚上但是美呆了呀，送了熱牛奶還有當地的小禮物，剛好酒店的櫻花開了，絕美，雖然天氣不太好，但是酒店就可以看到牛咩咩，有種野奢酒店的感覺，清早叫醒你的不是鬧鐘，而是小牛帶的鈴鐺，還可以騎上電動車去趕牛哈哈哈，另外飯廳的土豆片巨好吃。

非常有規格，服務很貼心，位於香格里拉的酒店。酒店就坐落在帕納海風景區旁，醒來對面是山間清晨的陽光，清脆悦耳的鈴鐺聲聲聲入耳，是草原氂牛、馬、羊結羣而過的聲音。酒店設施配套齊全，空間充足，讓人有山莊爽朗的感覺。在過程中，最重要的是遇到酒店可愛的工作人員，見面總是面帶微笑，溝通過程中總是耐心友善。特別感謝小和的幫忙，今天行程特別趕，不小心落下了相機充電器在酒店，小和快速聯絡到我，馬上安排當天就寄送去我家裡，服務非常及時與耐心，幫助我減少了很多麻煩，真的非常感謝！也感謝酒店工作人員對我們的照顧，希望我們再次相遇！

完美的香格里拉之旅～酒店環境安靜師傅，工作人員都是質樸的藏民，熱情款待。員工小和知道我們不是自駕的，還安排酒店其他員工幫忙接送站。入住當晚給我們安排的向東的房間，還可以看到日出～一望無際的大草原就在眼前，孩子玩的不亦樂乎，希望有機會能再來，這人間的天堂香格里拉

酒店就在納帕海景區，房間正對大草原，視野很好，酒店衞生和服務都很棒，不過附近吃的有點少，可以自己帶點，特別感謝River，貼心的送了熱牛奶和水果到房間，上午高鐵來不及了，還開車送我們到高鐵站，下次秋冬還會再來

房間佈局特別舒服，還有獨立門廳。可能是枯水期，房間望出去是草原，看不到海，但景色真的不錯，還遇到下雪。房間的壁爐很好看。服務也挺好，電瓶車來得很快。早餐種類少了點，但玫瑰罐罐奶茶味道很好。

我們住的是別墅房喔，風景特別好，有瀰漫氧供應，有加濕器和地暖！特別棒！管家前一天就已經和我們聯繫了，別墅在山上，進出全程都有泊車接送，有水果和晚安牛奶🥛，早餐我們都沒有吃，不能評價，但是晚餐不錯，第一天吃小火鍋套餐，第二晚吃炒菜，價格稍微高一點，不過量很大，物資匱乏的地方嘛也能理解！藏族小哥哥服務很熱情，雖然是淡季遊客不多，但是酒店的服務還是不錯的！