Shems Holiday Village & Aquapark

N’allez jamais dans cet hôtel, vous allez gâcher vos vacances., rien de bon, la nourriture est froide, pas assez de nourriture pour les touristes, tout est fait pour les musulmans. Le restaurant est pitoyable. Set de tables utilisés pour tous les services et ce pour toutes nos vacances. Pratiquement rien au petit déjeuner, boire son café dans des gobelets…Le soir faire la file pendant 20 minutes pour avoir quelque chose dans son assiette.. se faire bousculer comme des animaux pour se servir, utiliser ses mains pour se servir si il n’y a pas de couverts dans le plat, les locaux gouttent dans les plats pour voir si c’est bon..À 15h, on a droit à avoir une crêpe mais faire la file pendant 30 minutes pour avoir droit à une seule crêpe.Comme à la cantine, rien de bien frais, tout est gras. Une horreur, j’avais la boule au ventre quand j’arrivais à l’heure du repas. Ne pas avoir une table propre avec des couverts, ne pas avoir de service à table pour les boissons, devoir attendre pour qu’une table soit débarrassée d’un monticule d’assiettes laissées par les locaux avec de la nourriture autant sur l’assiette que sur la table et parterre.. Pour ce qui est des pizzas faites dans la journée pour une petite faim, je me suis cru dans le film (l’aile ou la cuisse) le gros degueuelasse avec sa cigarette… cigarette à la bouche et à la main pour la préparation… en plus très mauvaise la pizza… Alors les piscines, l’eau opaque, jamais filtrées, juste un peu de chlore lancé le soir et pas de test de l’eau. Tout flottait dans cette piscine… du vert de gris sur les bords .. des carrelages en moins. Les toboggans sont utilisés par les locaux vivants à l’extérieur donc impossible de profiter de ceux-ci car trop de monde. Les zones autour des piscines délabrées. La plage, toute petite et des chaises longues très abimées. Le soir, pas d’animation, juste la mini disco pour les enfants interminable et une musique exécrable qui criait dans (mauvais son) nos oreilles. Je rajouterais une chose, je sais par le cuistot que le directeur ne donnait pas beaucoup d’argent par touristes afin de ne pas trop dépenser dans la nourriture et donc le cuistot n’est pas responsable de cette nourriture, quand on a pas de moyen, il ne pouvait pas faire de miracle.Nous passions nos soirées dans notre chambre devant la Tv.Voilà, si mon témoignage peut aider les gens à ne pas avoir de mauvaises vacances, je serais très contente que cet hôtel ne voit plus jamais un europeen car rien n’est fait pour nous.

It would seem most of the reviews were written during the height of the tourist season, we've been here for 2 days already. Food is very good and plentiful, staff are amazingly friendly and couldn't be more helpful. Beach is somewhat rubbish and seems to be a lot of rubbish there, but that's about the only bad bit to be honest. Pool is clean and quiet, temperature is still high. Rooms are good and cleaned every day .

Vacances excellente l hôtel shems, village super joli,avec beaucoup de verdure et des arbres et palmiers,dés l arrivé on est bien accueilli,par le staff de l hôtel,la chambre est très jolie,bien équipée,mini bar,tv international,climatisation,on mange bien au restaurant,pas piquant,il ya plusieurs choses à faire avec l animation,pendant la journée,sinon le soir on chante et on danse il ya la bonne musique,on peut aussi visiter les villes à côté monastir,sousse,we will be back

Des jours Bien passé au village shems,on a Bien aimé l établisement,chambre très correct et propre, l'accueil très chaleureux,le personnel est très sympas, restaurant trés varié,en face de la mer,Ilya une piscine grande a l'extérieur,et une piscine couverte a côté de spa,Ilya de l'ambiance avec l'équipe de animation,on a aimé le karaoké.merci bien

This hotel is beyond anything I have ever experienced, there is a complete diregard for health and safety to name a few.... broken equipment, rubble and rusty metal on the beach, feaces in the pool, lifeguards iether on their phone or not there at all. Over 1/2 of our party of 26 were taken ill or injured. Reception will right down complaints on scrap paper and give you a false name knowing that you will need this as proof of your complaint!!! Although this holiday was advertised and booked as all inclusive we had to eat out most evenings and were denied such simple things as a small beer or diet sodas for my diabetic son!! with the statment "We donot have this or no more run out" We were denied access to the advertised indoor pool when we refused to swim in feaces and despite how frustrated I must have looked with 4 crying children that just wanted swim, the man who denied us acces attempted to sell me a spa/massage treatment!! The food was not labelled, not kept to temperature and none of it was covered, inviting flies to eat more than us!! we were also on a number of occassion served raw chicken which is extremely dangerous!!To add to that getting stuck in the toilet with no tissue (until we started to realised we would have to take our own) and many of us had to go back to our rooms to use the toilet as if you were wearing sandles the filthy water swimming around in the toilets all over the floor would go on your feet! There are many other things to list however after already having one review removed I am making yet a second attemp to warn others not to fall for the hotel from hell that is certainly not what is being sold!!!!!!! Beside the total disregard for our complaints at this hotel and through the rep we have also been totally left high and dry by loveholidays who at this point ARE REFUSING TO TAKE ANY RESPONSIBILITY FOR THIS SHAMBLES. Please dont be fooled by any adverts or write ups and avoid this place.

Please do not go to this hotel, and if you have booked through love holidays you will basically be on your own, no help whatsoever, firstly this hotel is not as advertised on many sites, the food is not up to any standard at all they will run out of drinks and if like myself only drink beer you will have to pay for it (all inclusive) the pool area broken sun beds , tiles off the floor , unfortunately during our unfortunate weeks stay here endured days of people pooing in the pool, scooped out with a net and placed in a bin around the pool , no cutlery no plates dirty floors dirty tables, no labelling on food not allowing diabetics to have zero sugar drinks, depending on who served you , raw food being served in the al a cart restaurant, beach awful, queuing for the simplest of things like fried eggs or pancakes and people pushing in and being served before you even though you have been stood there for sometimes twenty plus minutes, queuing and getting to the front and just being told finished! Rooms are not as in the pictures so please don’t be fooled , we have been to Tunisia a couple of times before and I can honestly say this is the worst hotel I have ever been to, door handles on the floor just picked up by porter and put on the side , my granddaughter got locked in a toilet, the hotels response she should not be allowed to go in there on her own, she is nine and was with her auntie in the next cubicle, please sort out you disgusting replies. Complaints to our holiday company which we booked with have been unbelievable, basically all of the people in our group and also the many complaints on Tripadvisor by others are according to the hotel lies, I have and would never in my life lie about anything and find this a very personal attack, this hotel and holiday company seriously need to take a look at there customer service care because in mine and many other eyes they are a complete joke!!!!!! Unfortunately I will not be returning to Tunisia, because this holiday has been so traumatic, and is continuing to be because of the lack and understanding by both, family members in our group had not been on holiday for 5 years, and had saved for this absolute sham of a place , you should both be very ashamed of customer service.

I went with my 2 grand daughters in august weather excellent . The hotel rooms are not as in the picture at all. The toilet is actually opening in the bedroom so you can imagine what that could cause, the shower is more a small wet space . there was a pull out bed but if you took it out you couldn 't move. We found lots of ants the first night the girls didn t want to sleep as the ants where everywhere bed floor wall..i spoke with reception for a couple of days was ok then started again. Luckily i brought some insect repellent... Meals time is a carnage. First of all they don t cater for European at all. The majority of the guests are Algerian and Maroccan . Even the food was good( not all)it was always too spicy and there is nearly no food for children. I have to queue for over 30 minutes to get something for the girls left alone at the table.(few times I found them in tears not knowing where i was)I never see such a food waste in my life. people piled up their plates and eat a third of it with the conseguence that we have to wait for the food to be replaced. I end up eating a lot of melon, the girls cheese and bread .First time i came home having loosing weigth in a all inclusive hotel. And that also is not all inclusive at all the ice cream was available only at 4 o clock again a queue for half an hour. They run out of Fanta water every time. the morning there was a toast machine that took three goes to toast the bread some morning there was no bread for it so no toast. There was another bar/restaurant were you could have breakfast if you were late for the "normal" one. One morning we did go there at 10.30 ( was supposed to be till 11) there was nothing. I ask a waiter that was looking at his phone( i speak french well) he just shrugged and say is not his job...Rude I complained but nothing changed..I though talked to the chef and few times he did some chips for the girls. The pool does never get clean..no chlorine.. children defecate in it..it was unbelievable... on the plus the animation team was amazing Bibo, Mario, Patrix, Nino cappuccino, Max and the rest they did make the girls laugh, dance and they were good really good...some of the shows were good too..I also need to mention Adam the bar tender was always with a smile and very efficient..We did some amazing trips thank to Bessem . I wouldnt go back there again.. The waterpark with the slides was good, the minigolf is unkept.. We also still looking for the 3 restaurants in the description...we found one and book a table...The food was the same but at least you dont have to fight for it and you could relax a bit.. this is not at all as described no international cuisine no all inclusive no 4 star at all no children menu..The cleaners were amazing as well but for the rest not for family not for european no if you want to eat

Lors de notre arrivée nous avons eu un bungalow sale : traces de pipi sur les cuvettes des wc, cheveux dans la douche, et lavabo et miroir tartinés de dentifrice. J'ai demandé 3 fois que cela soit nettoyer et rien n'a été fait! Normal les femmes de menage se cachent et passent leur temps au téléphone au lieu de nettoyer. Le self: vous allez apprendre a chasser tels des animaux pour attraper un peu de nourriture. Meme combat pour les assiettes et les couverts! Tables sales meme quand ils font mine de la nettoyer devant vous. La table est toujours sale! Pour les transats, il faudra se lever tôt et poser vos serviettes à l'avance si vous voulez espérer vous poser dessus. Les transats sont vides toutes la journée mais des serviettes sont posées partout! Piscine: l'eau est verte! Et si vous passez devant la.nuit, vous pourrez voir une magnifique pellicule blanche se former a la surface! Absolument dégueulasse!!!! Évidemment le personnel d'accueil et de cuisine est complètement dépassé. Ils font mines de vous sourire et de vouq dire qu'ils vont regler votre problème mais queudal!!! Fuir!!!!!!