Gastgebruiker
30 augustus 2023
First the good. Location is excellent, AC and Wifi worked great, very clean. Bed comfortable, and they even provide a true top sheet, something lacking not only in most places in Malaysia but most everywhere in Europe even at 5 star hotels. Grounds are lovely with only the sounds of the forest so very quiet. The soso, staff friendliness and brakfast. Its not restocked so by 830 its slim pickins. Nothing to get excited about even at open. But my biggest complaint is the fact that under facilities its lists "shared kitchen" so we bought groceries as we like self catering. After check in, when I asked where to find the shared kitchen, which is pictured on the listing on agoda, she asked which room we were in. When I said the Hornbill lodge, she said only 1 building has a shared kitchen and its for guests of ONLY that building. This is a paradigm of fraudulent inducement, and I deduct two stars for that. There is a sink and fridge and a counter in Hornbill, in other words they have the place for the promised shared kitchen, and adding a hotplate and a couple pans would hardly cost them much, but they've chosen instead to not deliver what they promise.
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