Petal S
11 september 2024
We enjoyed our stay at The b Sapporo for 7 days in late August to early September 2024.
The standard twin room is nice. Air cond and the dehumidifier were running well.
Shower was excellent. Bath towels, toothbrushes and slippers are delivered to the room daily. Toilettes are supplied free at the lobby as well as coffees/teas/ice creams. There is also a coin operated washing machine, it was so handy.
The front desk staff, particularly Nagai and other young girls and boys, and room attendants are very nice and helpful except the Front Desk Manager, a Japanese man, who was rude. He never greeted guests in the morning or evening (either English/Japanese). No smile at all. Even though I said "Hello, good morning, how are you?" in English and Japanese to him, he had no response and just looked at me, he was so arrogant and impolite! Afterwards, I did not greet him again for the rest of my stay. He definitely needs to go for proper customer service training to improve his attitude as working at the front desk!!!
Vertalen