Gastgebruiker
24 augustus 2023
Nice view from splash pool on rooftop with poolbar.The morning staff don't have much English to understand our arrival to hotel. It's in main square of the shops,eating area.The room was spacious and gorgeous looking room with mini kitchenette.you do hear the noise from street below, so earplugs are the best 👌 Few steps to get luggage 🧳 up as well as lift to use at few stages.Staff were OK but had to ask for help.Breakfast was simple but OK, some bread was stale 🍞 🥖 ask for fresh ones. There was a issue with my card not being valid and declined by hotel boss,through a hotel third-party booking site, which wasn't possible as it wasn't declined on previous days bookings at other hotels booked. The boss call me and forcefully requested I cancel my booking on third party site and paid in full at hotel. This isn't exceptable way of doing business 🙄 so you don't pay commissions to 3rd party booking site !!!! You pretend my card is invalid and make me pay at hotel so full costs to you and none to booking party. I've contacted 3rd party company and they are dealing with the issues and stress you cause me on my vacation!!! NEVER had this problem before, you scam people into this way of payment to your hotel. 😔 😟 🙁 Couldn't check in until 2pm on the dot !! No food or drinks available during the day,bar opens in late afternoon with cash only payments.No card excepted Lost 2 stars 🌟
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