Wyndham Sao Paulo Paulista

It was a ver awful experience. We were charged twice due to trip.com failed to communicate with hotel about payment issue. However, it’s not trip.com issue but Wyndham São Paulo paulista problem. It’s basically impossible to get in touch with the hotel. The only department that you can successfully talk to hotel is when you wanna make reservation. Anything other than reservation, you will never gonna be able to connected through. Sincerely, don’t make reservation of the hotel with prepay… or you will endeuses up like me, charged twice. I made the reservation with room prepaid, and when I checked in at the hotel, the receptionist is only able to find the reservation number but the hotel said they can’t find any information about the prepaid confirmation and I had to use my credit card to make a pre-authorized charge at the check in. During the stays I tried to resolved the issue by contacting the trip.com, and they actually were been very eager in helping out to solve the issue; however, the main issue that the problem wasn’t solved is because no matter when you call or how long you wait on the phone, no one will answer the call. Even you talking to the receptionist, they will simply tell you that there is nothing he/she can do because it’s reservation matter and not financial matter that the trip.com should call and try to contact with, which trip.com did; and Wyndham simply ignore the call and never picks it up. So, another thing I did was calling trip.com in front of the receptionist to have the hotel personnel to talk directly with trip.com; then when I’m about to pass the phone to the supervisor of the hotel, she refused to talk and only answered that she is already writing the email to get in touch with trip.com to solve the matter, which it was a lie because she said that trip.com never replied to her. Gosh… how can she lie to my face! My recommendation is that don’t prepay anything, pay at the hotel to avoid any payment issue. Wyndham tells sucks!!!!

Great hotel. Excellent staff. Highly recommended.

維也納水平 設施不較舊 早餐可以 停車方便 位置好 房間大 缺點就是空調 老舊不算還吵運氣不好還能碰到雜音很多的空調房間 住他家純粹看價格上相對便宜 地理位置好 也安全 周圍飯店都不錯 巴西酒店大多就這樣了

아침 조식은 깔끔하게 먹을 수 있어서 좋았습니다. 수영장도 있고, 헬스클럽도 있고 그 무엇 보다 위치가 제일 좋았습니다.

入住方便，周邊安全，距離便利店和超市很近，多次入住了。早餐也算不錯，其他時段，一樓餐廳用餐也挺好吃。

房間説實在話不大，床也小的可憐，但是這個價位在展會期間已經是難能可貴的就是了。不能抱怨什麼了。整體還是不錯的。附近小公園裡景色不錯

Funcionários muito educados e prestativos. Limpeza muito boa

Reservei um quarto triplo e o quarto era realmente enorme. Um quarto com banheiro e cama de casal e outro independente com uma cama de solteiro e banheiro. O quarto era muito bem iluminado e limpo. Em contra partida, o banheiro do quarto principal era extremamente pequeno, o box minúsculo. Outro contratempo foi o hotel ter cobrado duas vezes mas já prometeram estorno dentro de 5 dias. Veremos…

Fiquei preocupado, cheguei para o check-no e não localizaram minha reserva, hotel estava lotado, aparentemente com overbooking. A atendente foi nota 1.000, enviei os prints com a confirmação da Trip.com com comprovante de pagamento. Havia feito cama casal e sorte ainda termos ficado, mas em camas de solteiros. Enfim, nota 10 pela atendente Amanda e estou confuso se continuo utilizando trip.com Obrigado. Ricardo