Quinta de Santa Clara

Extremely dissapointing experience with this hotel and its very rude, inflexible and arrogant management. I had to change our travel plans and booking as my elderly mother broke her back bone in an accident and could not travel as before. I immediately notified the hotel - 19 days in advance (!) - and kindly asked for a free cancelation (or even to postpone our booking) having my mom's medical certificate testifiyng of this unfortunate event. The management showed no understanding and no empathy at all. They rudely replied that: free cancelation is up to 21 days only; they did not care to see the medical certificate and even had the guts to tell me that I probably knew about my mother's condition before booking with them" and added an impolite "No." "We will not refund you!" (with an exclamation mark...). After this very unpleasant and unwelcoming written exchange, I no longer even felt like going there anymore - even if I could have. Moreover, I tried calling them to talk things over but they did not bother to reply or call back. I found their attitude to be all the opposite of a basic friendly customer service, and hence, would not recommend such a place (which is in addition in a remote location, away from main places of interest/sightseeing). They charged me the full amount of the booking without any remorse or compromise whatsoever, despite our exceptional and unforseen medical circumstances and advance notice.

We stayed 1 week, 2 adults, two children. Very friendly and helpful host/service. Nice tidy rooms with a kitchen you can actually use. Pool was nice and quiet and we loved to pick banans and greens from the garden. Most friendly dog. Can be a little bit noisy with cars passing on the small road in front of the area in the morning. But still not enough to impact the number of stars on our review. You will need a car in Sao Miguel.

The villa was exceptional, beautiful and clean. The kitchen had everything you could want and the bedrooms were a great size. The geounds and pool aree beautiful and they have a garden where you can pick fresh strawberries, lettuce and more. Huge thank you to Paolo the property manager. He gave us an entire itinerary for our stay, recommended fantastic sightseeing and food options and was so incredibly kind. We will definitely go back and recommend to anyone who is heading to the Azores. The location is also perfect for getting around.

I couldn't have asked for a better stay! The property was beautiful, the room was decorated impeccably, and the staff was so friendly. Paulo Roberto went above and beyond and even helped me after our stay was complete. I especially loved the little treats they left for us on our last day. I would recommend this property to anyone visiting the Azores.

Beautiful spot! We really enjoyed our stay there. Really lovely.

I loved everything about this property, including their green house, orange orchard and the most friendly dog!

Paulo and the staff where amazing. Helpful, knowledgeable and friendly. Also loved picking fresh fruit and herbs on property.

Really beautiful property and helpful staff!