Grand Metropark Bay Hotel Sanya

During my recent stay at a hotel booked through Trip.com, I encountered several issues that left me dissatisfied. Firstly, despite specifically booking a non-smoking room, the hotel had a noticeable smell of smoke throughout, indicating a failure to properly enforce non-smoking policies. Moreover, the hotel itself appeared to be quite old and in need of maintenance. On a positive note, the room service staff were helpful and responsive to my requests. However, I was disappointed to find out that the hotel's facilities were undergoing maintenance during my stay. This made it inconvenient for guests, especially families with babies, as there were multiple flights of stairs and a lack of baby-friendly amenities. Another disappointment was the lack of attention to detail in the restaurant. I observed that the tablecloths were not changed after guests finished their meals, which raised concerns about hygiene. Overall, my experience at this hotel fell short of my expectations. I hope that hotel takes this feedback into consideration to ensure a more enjoyable and hassle-free experience for future travelers.

Nice hotel, customer oriented staff! Good breakfasts! Large children's play area with lots of toys and books. Very clean hotel, but some rooms have a damp smell. They upgraded our room, thank you very much! They brought baby slippers and bath accessories for my daughter! The only big negative about the rooms when you are traveling with a child is the open toilets (blinds instead of regular doors). Large swimming pool, two restaurants. They gave us a dozen fresh oysters. Wonderful view from the room!

👍🏾 the service is good, the hotel is clean, nice view on the sea

beautiful view and great environment, and also like the bath on the beach side

I had a disappointing experience at this hotel. Despite their assurance of non-smoking rooms, the room I was assigned had a noticeable smoke odor and to add to that, there was an ashtray placed on the table. The restaurant also left much to be desired. The staff neglected to change the tablecloth after guests finished their meals, opting instead to only clear the dishes. It was quite disheartening and did not meet my expectations.

We stay seven nights in this hotel. There are many positive and negative experience during our stay.🤔 First, hotel is not in seaside don't thing it's near to the beach. You need drive for short time to reach xiadong hai or dadongha beaches and they don't provide shuttle.😲 Hotel view is marina and Sanya city center. They have nice bathtub on balcony. Outdoor pool is little hard to reach but ok. You need to go first floor from second floor loby and take stairs 3 floors up to pool. Biggest problem is, they close the pool so early, 5 pm. And how come they don't supply towels or other stuff on pool site. Normally other metropark hotels provide. They don't even play music or sell some drinks around pool. Second, breakfast variety is good as expected from Metropark hotel chain but it so crowded and there's no enough staff to maintance the open buffet, most times hard to find place to sit and you need to go other saloon where is little away and has just 20 percent of the real buffet and the saloon smells bad air.. Many times, hard to find milk, cups even forks. But there are olives 💛. You can also try their package dinner for two people it was delicious. Thirdly, when we booked seven days the hotel price was reasonable later it get more than double, they did not add two more days with same price we book-in. That was little rude. Front desk was saying, why don't you rent another hotel. So yeah they simply don't want you to stay.👎 And, some days we need to ask to tidy up or room otherwise they will not do it. Many times we call housekeeping to provide use clean towels and tidy up the room.👎 Now let's talk about the most critical side. Hotel is near the clubhouse and night there are some luxury cars horn all the night. You can't sleep while balcony doors are open since 2 am. Those cars horn all night to show up themselves. So if you want little peace don't rent this hotel.,👎 Overall, I can't say the hotel experience is not🚫🚫🚫🚫🚫 worth it's price. I would rent another hotel near seaside but without breakfast and I could enjoy many shops around beach and have breakfast, lunch, dinner etc.

Good location and counter staff are friendly

I really enjoyed being here, i will come here again!!!

The hotel was great, staff very helpful and nice, room cleaned daily and i don’t even have to hang the sign on the door knob, location is close to all, while the price is cheap considering the advantages you get