Luhuitou State Guesthouse & Resort

衞生：好像3005房間，蚊子超級多。 剛進門就賞我們兩個紅包，蚊子超級多。 據客服阿姨反饋説是，這個房間就是這個問題。 飲食：水是冰露，下午茶少的可憐，且簡單。 酒店大堂旁邊沒有專門的停車位。 設施：床明明是一米二的，小哥哥和我説1.5。 然後拼床有客服阿姨不會...過來很遠，很困很累了 辦理入住到睡覺一個多小時! 然後就是那個牌照必須要通過前台預約。 當然是免費的，但是要多一張的話，你就會發現價格感人，而且沒有精修。 睡一覺回來也不知道怎麼喉嚨痛流鼻涕，不知道有沒有人有同樣的情況。

説實在的一年半前疫情帶長者孩子住過一次很好，非常好，乾淨衞生，服務態度好，這次過來非常失望，大堂亂糟糟，房間紗窗壞的，電話壞的，因為訂單房型不同，酒店要求第二天換房，想着第二天換房，所以早早整理好行李，從十二點打電話到前台到下午四點，打了無數次電話，問什麼時候給我們換房，回答都是儘快，都沒有房間，到四點又打一次到前台，前台工作人員説因為換班前面什麼事情不知道，後來要求他們經理出麪，經理也是一臉懵逼，啥都不知道，説要了解情況！我們就在酒店等了四五個小時，哪裡都沒有去，我們這哪是旅遊？

沒有服務可言，也就辦理入住當時的前台服務還行。衞生條件衹能説一般，以為是親子房不會太差勁，結果枕頭上還有血，但是衹有一小點。退房當天保潔當著我們麪收拾衞生，讓我覺得一點都不按正常順序做，弄完廁所的手又把孩子的吃的拿起來然後擦桌子...但是不得不説酒店整體環境挺好的，小童娛樂設施衹有一個小童滑梯組合就沒了。説是私人海灘，但是海邊都是礁石而且是那種特別粗的沙礫...呆了一會兒我們就走了，根本沒地兒下腳。2015年我們度蜜月第一次入住鹿回頭的時候感覺特別好，時隔8年再來失望透頂。

豪華海景房一點都看不到海😅😅😅，服務環境還行

我們是0930-10.1在國賓館入住的，抱着開啟國慶假期的心態入住，結果卻滿是疲勞與心累。這家賓館沒有做到酒店基本的要求，提供乾淨舒適的環境，還竟然🈶️螞蟻窩，螞蟻在桌上床上爬來爬去，行李箱現在都還有螞蟻。向酒店反應衞生狀況不好後，酒店的處理態度也讓人無法接受。 那天我們被床上的螞蟻咬醒，人皮膚泛紅過敏，尤其大腿還有螞蟻咬的痕跡與傷口，趕快聯繫酒店處理換房。酒店先是推脱説不會有蟲，隔了很久服務員來我們房間做核實，然後服務員去反饋，讓我們等解決辦法。 等了半小時左右，這時已經半夜一點了，酒店表示要幫我們噴殺蟲劑。但螞蟻量那麼大，又是半夜，沒辦法完全通風散葯，我們不想吸着殺蟲劑睡，就麻煩酒店去協調換房間。 酒店經理表示需要協調申請，讓我們等待。已經半夜1:30了，這期間的一小時，酒店完全沒有任何人聯繫我們，打前台電話想詢問下進度，但沒人接，後來被接起時，衹是説讓我們耐心等等，經理正在溝通協調向上請示。不知道要等多久，精疲力盡的我們，用浴巾堵上了螞蟻窩，穿着長袖長褲的睡了。 大概兩點，剛睡下又被電話和敲門聲叫起來，酒店説同意給我們換房，讓我們收拾一下行李。真的一晚上被折騰的精疲力竭，再半夜換房間就要神經衰弱了，我們和酒店表示明天再説如何處理吧，我們實在需要休息了。誰知道第二天詢問酒店處理方法，酒店表示他們已經盡力了，是我們自己選擇不換房間，因此沒有其他辦法。 我想問問，所以酒店有蟲有螞蟻窩是很正常的？酒店是可以在客人再在住的時候，直接噴高濃度殺蟲劑的？換房間這樣基礎的事情，酒店需要內內外外溝通了兩個小時？然後半夜兩點把人叫醒，讓人收行李換房是正常操作？因為太晚決定先不換房間，就是你自己覺得並沒問題？？ 整個國賓館的操作讓人窒息，我們也因為皮膚被螞蟻咬的通紅，沒辦法繼續旅程改了機票，準備回家看病，假期風格急轉直下。希望大家選擇時慎重。

千萬別住一樓, 帶了2個小朋友入住，晚上9點多孩子都睡下了，就聽見咕嚕咕嚕浴室往冒水，酒店來人很快，但疏通好。就換房吧，我説孩子都睡了，我們先換個房間讓孩子睡覺，等明天早上過來收拾東西，酒店表示這房間要繼續賣（其實到了第二天我離店都沒修好），必須馬上搬。衹能搬了，換到的房間懷疑有跳蚤，大人小孩全遭殃，孩子晚上癢的睡不着。

The check in process was smooth and the hotel has a huge lobby area that is very serene. The rooms were spacious and clean. The pool is massive and was cleaned on a daily basis it was wonderful to swim in. The hotel has a gym which has basic equipment which is okay to get a workout in during the stay. There's also a free shuttle bus service that takes you to the private beach which was probably the best part of the stay. The beach is clean and absolutely amazing. You can't swim in it but you can walk along the beach and dip your feet in. But there's also free shaded sunbeds that you can just relax on and watch the ocean. Our stay was elevated by the amazing service offered by the hotel. We had a few requests during our stay and 高益香 helped us out since we got to the hotel, till we left. She was always in contact with us and assisted us with everything we needed, even on her day off she went out of her way to help us. I will definitely recommend the stay here and I will return when I visit Sanya again.

I was extremely disappointed at the quality of this 5-star hotel. 1). The room was very dirty and outdated; 2). The bathroom was also very dirty, undesirable and disgusting! The window and the ceiling of the bathroom were full of disgusting dust; 3). The corridors were too dark, quite frightening and scary; 4). The bed, the pillows and the chair were incredibly uncomfortable and can give you a back pain; 5). The floor in my room is also really disgusting; 6). The sleepers in plastic for hotel guests were also very dirty and disgusting. Because of all those, I had a sleepless night, very exhausting, and it’s a nigh**are! As a result, I had to choose to check-out the following day. Please view the photos that I took for your reference.

Very good hotel for families , but they needs to better manage transportation during New Year's holidays and peak times