Capella Tufu Bay, Hainan

The hotel is nice but not as nice as expected. We stayed in the normal room. The room is big and Well equipped. But the details are not perfect . The room/furniture can get some renovation, cleaning. You don’t have a lot of choice for the soft drinks inside the room. The area around the hotel is not very busy. Taxi from the costs a lot. You can‘t swim in the ocean. Service was very Good. But the baggy car are not available very often. The best is the breakfast. It was very good. Good quality and everything you want.

It was a third time staying in Capella. This time with kids and it was great! It’s definitely the best hotel in the Sanya. We have a special requests for baby’s food and baby’s arrangements in the room, stuff was very helpful and nice. Special thanks to culturist manager Andrei, he was doing all the arrangements for us from check in to check out, was replying immediately on the messages. High end service. We definitely gonna come back

First time staying with Capella Tufu Bay. Excellent customer service. Check in was smooth, room service was good. Special thanks to Andrei for helping me arrange flowers, champagne and cake for my loved one’s birthday. I’ll definitely be staying with them again.

Good service, free room upgrade, free birthday cake and red wine, recommend

good good good

We were delighted by the size of the room! It so comfortably fitted 4 of us in. The service was top. Everything was managed through the online concierge and her English was very good. We thoroughly enjoyed the wet area of the spa including the amazing Snow room. I had an Hannam treatment and the therapist individualised my scrub due to my sensitive skin and took very good care of me. We enjoyed our dinners at the open air Dempsey restaurant and meal delivery at lunch to any part of the resort you happened to be in. The complimentary afternoon tea and sunset downer adds to the decadence touch! The concierge also helped me organise a Covid test at the hotel before my departure flight back to Beijing. Great stay!! Would be back when the weather is warmer. The only comments would be on Housekeeping who forgot to empty our rubbish bin and filled up on the coffee milk.

Very nice and unique facilities, excellent service and great experience. The duty manager Simon was very helpful and attentive. He has promptly resolved our problems and upgraded our room.

Capella Culturist Tufu Bay

Capella one of the most beautiful hotel in China probably. best quality for any kind of service I recommended to looking for Amber , she so very sweet and very helpful.