Big4 Ingenia Holidays Phillip Island

I stayed for 2 nights and had a pleasant experience overall. The person in charge at the counter was helpful in explaining the cabin location and providing necessary information, making the check-in process smooth. The cabin itself was clean, and all the kitchen equipment was complete, which made our stay comfortable. However, I noticed that the facilities for kids were not as extensive as in other Big4 parks. The nearest town is Cowes around 15mins by car. Overall, it was an okay stay.

非常喜歡的地方，很有度假的感覺。 一家人都很開心，有機會會推薦給朋友，這裡很適合住個三晚，慢慢玩…謝謝。

Always love Big 4 quality and customer services are great , we stayed at big 4 Ingenia philip island this time however still love the old style jumping pillows before more fun for kids. Best location close to everything and we have quality time there. Thank you for having us ✅

The beds were completely comfortable, 1 car parking, small bathroom so if your a bigger person take note but it was a good as it gets kitchen was dainty and sweet but was equipped well, cutlery, plates, washing up stuff And Microwave was great. Heating and cooling was well worth the for the quick change of temp. Close enough to everything. Thank you so much for a great experience we hope to come back again and enjoy Cabin 10.

Clean and well maintained cabins and shared facilities. Adequate necessities. Friendly service. Conveniently located. Suitable for all ages. Value for money if you are looking for no frills. We had a comfortable and pleasant stay. Will recommend.

Great park, lots of activities for the kids to be entertained in between outside activities! Good beach access, close to the IGA over the bridge. Cabin was well stocked with the basics (& the best cheese grater I have EVER used!) and ample bedding.

This was perfect, cheap accommodation for our family of 6 for a long weekend on Philip Island. The cabin was clean and had most basic equipment needed for our stay. We were right next to the jumping pillow which wlthe kids were initially very excited about but unfortunately was not in operation for the entirety of our stay. We also found it quite a distance from most of the things we wanted to do on the island. (About 15/20 mins drive from most attractions) For the price we paid it was quite satisfactory though.

To start with, I purposely chose to book the “2BR Villa” option as the photos show a much more modern cabin, both inside and out. It also appeared to be quite spaced out from other cabins. This cost approximately $46 more per night compared to a “Standard Cabin”. When we arrived, we realised we had been duped. What we got was probably one of the oldest and most run-down cabins in the park. Shabby old curtains, nanna’s old sofa, hooks on the walls where pictures, clocks etc used to hang once upon a time, a mixture of different colour light globes, one with a nice flicker to it just to add to the rundown feel. It turns out there are only 3 of the newer/renovated ones I had paid for existing in the park, and the rest (majority) are not. We ended up with a very “standard cabin” feel, even if the bed was a queen rather than a double. While the layout we got was the same, the photos I was presented with when booking showed a nice cabin with pictures on the wall, roller blinds, plants scattered around, a new-ish modern couch, and just a generally nice “premium” look to it. Even the feeling of space between other cabins shown in the photos couldn’t have been further from the truth. Turns out the cabins are crammed in like sardines, lucky to be 2m between them all. I brought up my concerns with the reception staff at the beginning of our stay and she said she didn’t have any other cabins available but would pass on my concerns to the manager. Throughout our stay I never heard from this manager. All things aside, I just wanted what I was sold on the website when I booked. I repeated my concerns on check-out from the park with a different staff member, who was apologetic and also said she’d pass it on to the manager. This manager doesn’t seem to have tried to make contact with me to discuss it, so I assume just doesn’t care. Aside from being lied to, our cabin also had damp carpet, which I assume is from the constant condensation in it all the time. To call this cabin a “Villa” is a massive stretch. The 6-seater table doesn’t actually fit the space and you literally have to climb over chairs to get to the back of the table. Also, there is 1x 2-seater couch for a 6-bed “villa”? It gives the feeling that this small cabin has been turned into a 6-bed setup when it’s really only suitable for 4 people max. The games room was a little disappointing mostly being filled with coin-operated arcade games and very little free games for the kids to play. Seems like an extra cash-grab considering people have already paid to stay in the park. The “jumping pillow” pictured on the website is 100% not the one at the park, so don’t believe that photo either. The one at the park isn’t a jumping pillow, but rather a “jumping pad”. It’s more like the base of a shabby old jumping castle. The access to the beach is good, a very short 1-minute walk directly out of the park. The caravan sites look quite good. Unfortunately we won’t be inclined to return to this one. Usually B