Cozumel Hotel & Resort, Trademark Collection by Wyndham

Op het moment van reserveren hadden we de informatie dat we in een kamer met een kingsize bed zouden verblijven, maar bij aankomst was de kamer die ze ons gaven er een met twee bedden, toen we een opmerking maakten bij de receptioniste, vertelde ze ons dat de reserveringsinformatie slechts een verzoek was en dat we niet van kamer konden veranderen omdat we er geen beschikbaar hadden zoals vereist en dat kamers met deze kenmerken op dit moment extra kosten zouden hebben. De obers zijn erg vriendelijk, evenals de barman en de faciliteiten zijn erg mooi, de toegang tot de zee is een verrassing en de zwembaden met zeewater die het hotel heeft zijn voortreffelijk.

The pool is great, room is old but clean, location is good not too far to the cruise station, breakfast is lack of varieties but okay to fill your stomach, the fitness room is quite shabby. all in all 4 of 5, given that the price you paid.

Pool was nice. Could not take use the shower drain did not work and the back door did not lock

Friendly and helpful staff, nice pool and patio area, easy access to local transportation

(1) Check in was abominably slow. It took 42 minutes from the time I got in line to when I had my keys. Only one person checking people in and didn't seem to care how slow he was going. Other staff members were behind the front desk, milling around, doing nothing to help. (2) No lockers available for scuba gear at the dive operation. Pathetic. (3) workout room in a dilapidated, run-down state with missing and largely inoperable equipment. (4) noisy room facing one of the busiest roads on the island (5) dirty room with hair from previous guests on the floor and in the shower, stained towels, stained bedspread (6) leaking air conditioner dripping water on our bag until we discovered it. (7) pathetic and uncomfortable pillows (8) hallway water dispensers almost always empty or inoperative (9) curtain that was too thin and ill fitting to block out the very highly lit road front facing window at night.

The pictures are great but the actual place is bad. Property maintenance poor. Front desk staff not friendly. Most of them work there because they have to, not because they want to . Dining buffet very limited in options.

I have friends on the Island and security would not them come past the lobby to visit. My whole group had to sit in the lobby to visit and he had traveled from Cancun to meet my grandsons and visit my daughters and I. The rooms are well kept, but OLD!

Enjoyed everything about the property and the staff. Only disappointment was that we thought we booked all inclusive, as our confirmation email said "all inclusive" on it. When we arrived, the front desk staff told us that the "all inclusive" was just in the title of the hotel and that we did not have an all inclusive package. Very deceptive.