Hotel & Restaurant Casolare le Terre Rosse

What a hidden beauty !!! Deffo more than a 3* . Staff was so attentive , they couldn’t do enough for you !!! After arriving late they made check in very quick and simple , even kept the bar open so we could relax before bed . The next morning we was met by Karin with bus timetables , maps of places to visit and where to catch the bus and by our tickets !! Above and beyond . Our room was spotless , cleaned everyday and given fresh towels . Alex the night porter was so friendly and so was the lady that served us in the evenings in the bruschetta bar (sorry didn’t catch her name ) even came and said good night when her shift had finished . The food I. The hotel restaurant was beautiful , hot and fresh and all served at the same time to 18 of us !! . The pool was clean and well maintained with a shower room at the side so we could still get showered after we had checked out ready for our evening flight . I would definitely recommend this hotel . We had an issue with our transfers not turning up but not a problem for the staff at this hotel , they had it sorted straight away with another provider making our holiday as relaxing as possible . Thank u to all the staff for making our stay so very special and memorable xx

We had a very nice stay at this hotel. After travelling around for 10 days in cities this was the relaxation we needed. Room was very clean and reasonable size. We had a room facing the courtyard of tables and lights. Shower was really nice and consistently hot. Slept well, the only thing we didn’t appreciate was the noisy people above us who were thudding and making a loud noise. However this isn’t really the hotel at fault so we didn’t mention it as it didn’t really affect our time, just whilst we were getting ready. We had two fantastic meals at the restaurant on the 1st & last night and the staff were brilliant and attentive. The shuttle bus service is really good and free for going into San giminigano - we appreciated this. 40 minutes to Siena in the car which we also did, so great location. Pool was nice just a shame it was too cold due to the time of year that we stayed. Nice atmosphere and busier than we expected but not too busy. Ping pong table on the grass is a good laugh - could do with some new balls & bats as they aren’t the best! Overall, I’d recommend this hotel. The breakfast was nice for 3 nights and the restaurant was simply exceptional. It has a real family feel and small touches like being walked to your room when you check in with all the basic info given to you is a nice touch.

Lovely stay at charming hotel. Restaurant has wonderful food. Snack bar open all day. Breakfast out of this world. We really enjoyed the front desk staff who gave us excellent recommendations on what to see. All the staff friendly, particularly Beatrice. Even has resident cat! Pool is sparkling clean. Great place for families as well

I stayed at that place for one night with a group of seven people. A few weeks prior to our stay, they had already created a WhatsApp group and provided me with all the necessary information. As the date approached, they asked if we would like to arrange dinner. I made a reservation for 7 o'clock, but on the day itself, we couldn't make it on time and had to cancel. However, they kept our booking in case we arrived early and were concerned that we might get hungry on our way there. After 10 p.m., we were certain that we couldn't make it to dinner. They even offered us some snacks in case we had nowhere else to eat. When we finally arrived at midnight, they had left me all the check-in information in WhatsApp, as if they weren't expecting many staff members to be at the reception. The staff were incredibly considerate, lovely, polite, and helpful. They provided the best customer service I have ever experienced, even compared to the many five-star hotels I have stayed at during my travels. The next morning, I asked for assistance in arranging a wine tasting at a vineyard. They went above and beyond, making calls to at least three vineyards and even sending emails when they couldn't reach them by phone. Even after we checked out, they followed up with an email and informed me that there was feedback from the vineyard. Their service exceeded my expectations. I feel compelled to write this to show my appreciation for the hotel team and the excellent customer service they provided. I also want to mention that I booked directly with the hotel and got the best rate available.