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Easy check in, ability to store luggage when you arrive. Easy code to access front door and your room.

The hotel is very conveniently located for walking and transit. The rooms are clean and quiet, and handy that they come with white noise machines and ear plugs. Friendly staff, luggage storage and laundry facilities.

The room was a bit smaller than we anticipated. The photos made it seem much bigger, and there was supposed to be a fridge, but there wasn't. The overall stay wasnt terrible! The beds were comfy, no bed bugs, the cleanliness inside the room and building was great, but its Downtown San Francisco, so of course the area around wasnt the best. However, we felt safe with the keypad entry door to both the building and our room!

The hotel is sufficient and conveniently managed through the app, the area around the hotel has a few places to eat and is very close to the transit and rapid transit that can take you through the downtown, however the lack of staff on site and the declining neighbourhood make the hotel feel vacant and not that safe. I never had an issue and this is purely a concern, not necessarily a reality - but There needs to be front desk staff at all times so that at risk travellers are able to enter and exit the hotel with piece of mind that they have someone there to insure that they are not followed inside. Over all my stay was very comfortable and I wasn’t stressed about my personal safety l because I’m a 230 lb man, but for the price of the stay there should be a fridge in the room at bare minimum, and maybe a microwave or something. The hotel has old charm with a very pretty atrium but generally the no-fuss gimmick falls short because there is a lack of service and a slight lack of safety given the downtrodden downtown streets that the hotel opens to. I would still recommend this hotel, it was quiet and comfortable, and convenient.

Water in toilet kept running. Room was ready for check-in and would charge to get in early. Tiny room with no space for luggage or a closet!

Honestly we didn't even check in. The area surrounding this property was immersed by homeless that were very aggressive and on various *****. My daughter and I were in town for college visits and had to find other accommodations. The property would not refund and were not helpful. BEWARE of this property!

The inside was mostly great. Thin walls you could hear everything. Bed was fine. Nicely designed. Convenient luggage locker.

Newly refurbished room, great bed and bedding, free coffees and very clean. A bit of a problem is constant white noise and window sheds are not the best.

Fairly small room in excellent location. Clean, everything worked well. Very friendly and helpful staff. Faast, reliable wifi. Checkin via app is a little complicated, bunk beds in room have comfortable mattress but seem confining. TV has no local or cable channels, just your streaming services.