Bay Club Hotel and Marina

The hotel was very clean and quiet. Room was comfortable. Staff was pleasant.

環境優美，遠離喧嘩熱鬧，停車方便，客房整潔

The most important things in a hotel are comfort, safety and cleanliness. This hotel had none of those things. Our flight landed at 9pm, so by the time we rented our car and drove out to the hotel we arrived around 11pm. Our room was on the bottom floor with thin sliding glass doors. There was a walking path directly in front of our windows and then a row of bushes that blocked our view, but also allowed complete coverage for anyone breaking into the room. I told my kids we would change rooms the next day. When they got into bed one of my kids found a long black hair in the sheets which made me suspect that the sheets had not been changed. I told them it may have fallen off when the maid was changing them, but the blanket we got out of the closet also had a wad of black hair on it. We tried to sleep, but the mattresses were uncomfortable, and the pillows were very thin. (I also suspect they were 2 doubles, instead of the 2 queens we paid for). I would have checked out that night if it hadn't been 12am and I didn't want to drag my kids out in the middle of the night. After tossing and turning on the uncomfortable beds, at 2am I decided we would check out the next day. When thinking about writing a review I was thinking of giving them 2 stars because the woman at the desk when we checked in was very nice. But when they charged us $100 for checking out early the next morning, I would say even their customer service is lacking. If I could give them less than 1 star I would.

Room was noisy, door had scuffed paint and when I went to unroll the shower matt found a glob of hair :(

We have stayed at this hotel before and have always enjoyed it. It is a perfect location and very nicely decorated and clean. The staff is always excellent. We went down for a wedding this time and thoroughly enjoyed our time at the hotel. The new pool area is beautiful we really enjoyed it.

A wonderful stay from start to finish. Each member of the staff were kind, courteous and patient. From the reception desk to the maintenance team, everyone was so incredibly helpful. No doubt, I’ll be back!

Their service was quick and kind. When we arrived, the security box didn’t work, but they sent a repairman as soon as possible. We were all satisfied with their service overall.

It was a nice hotel with a nice bay view. You could tell that it was an older hotel but with all the basic amenities. The room had a musty smell that dissipated with the open sliding door Staff was very friendly

Staff at reception average, but efficient. Room very spacious, and window from floor to ceiling on the marina was amazing. Very large balcony. Bathroom needs updating. Corridors not sound proof. But restaurant on site was amazing; we all were very pleasantly suprised and very satisfied. We highly recommend. Nothing of this would prevent us from returning to this exact hotel.