Gastgebruiker
26 december 2023
Fantastic location, hot shower though sadly that was as good as it got. The hotel failed to meet expectations and I’d go as far as to say the management are being wholly dishonest in their marketing. Room so small we could not walk down by the bed without a sideways shimmy. Towels thin and like sandpaper. Cheap shower surround that did not shut as so the floor was constantly wet and slippery. To be fair it was quite clean as long as you didn’t look on the skirting, hair dryer or any places above or below eye level. For the price point unusually there were no toiletries except for shower gel. No tea and coffee making facilities. The lighting was awful, could not see well enough to find things in my suitcase. There was nowhere to put the suitcase. Ridiculous wardrobe light which only comes on when you shut the doors so couldn’t see when trying to locate clothes. Hotel security non existent- anyone could walk in. Aside from the housekeeper who wished us a good day, staff barely acknowledged us. Going by the other complaints we heard as we passed reception, we were not the only dissatisfied customers. Our complaint was entirely dismissed by the staff who clearly repeated a standard response. We travelled with friends who had a much bigger room at the same price point though experienced the same lack of facilities. Poor attention to detail. The bar was not open, the restaurant was separate to the hotel and not open every day. There was no lounge area. Shame, I really wanted to like it and generally my experience of family run hotels is very different. Avoid.
Vertalen