Astor Garden Hotel

Отель рекомендуем от всей души. Во первых , чистота выше всех похвал, во вторых, персонал весь очень дружелюбный, мы не зная болгарского языка не чувствовали дискомфорта, все помогали по первой просьбе. В третьих, завтраки оооочень вкусные . И главная фишка, посещение Аква хаус входит в стоимость проживания. Мы с удовольствием проводили там время. Вообщем , с удовольствием вернусь в этот отель. 28.03.24г

A BAD BAD EXPERIENCE - NEVER GO BACK HERE Let's start in chronological order: you arrive at the hotel, but you need to be careful because there are many options that the GPS provides you (here I was lucky that a friend who was already staying at the hotel shared their location from the parking lot near the reception), paid parking where you need to take a parking ticket that needs to be validated at checkout to avoid charges (I don't know what to do if you want to drive around nearby places, maybe you can validate it every time you go to the reception, but I'm skeptical that it would work); the first interaction with the reception staff follows (they are a bit awkward in communicating in English, but we somehow understand each other), there is no bellboy or person to help you with your luggage as you typically see in 5-star hotels, not that I needed one (I did see someone later in the corridors, but they didn't do anything, and also another guest carrying their luggage on their own rollbox - ridiculous). After a normal wait, I finally receive the room and to my surprise, even though I paid for a sea view, I get a room on the ground floor with a view of the bar terrace and the access stairs (I mention that there are Astor Garden Villas between the hotel and the sea that block the view); I return to the reception where the staff is aggressive in their language, and they tell me that you can see the sea... I manage to convince them to come with me to the room and they show me that you can actually see a small portion of the sea if you make an effort... with frustration, I manage to persuade them to give us another room... which turns out to be on the first floor where I can see a bit more of the sea (although Astor Garden Villas are still quite visible)... I give up and accept the room that was given to me (I regret it now because later, being above the restaurant, the noise was terrible - tourists dragging metal chairs early in the morning or employees throwing dishes and cutlery as if they wanted to break them - they did this throughout the day in the restaurant or outside); Spacious room, new furniture, clean (when I received the room), after that I was constantly chasing the housekeepers to clean or change towels and replenish shampoo, toilet paper, drinking water, etc.; I asked for cleaning on the second-to-last day of stay and was told they would finish tomorrow and couldn't do it - another drawback), large bathroom with a shower cabin and a bathtub (the bathtub doesn't have a shower head) and when you shower, water splashes everywhere in the bathroom, making it very slippery; I also wish the carpet wasn't so rough when you step on it barefoot; ATTENTION!! There's a minibar in the room, but everything inside is chargeable, so maybe make a small inventory when you enter to avoid paying for things you didn't consume, the air conditioning in the room, as well as in the hotel, seems to be working with the brakes on, it doesn't cool enough, and i

Everything was great.Special admirations to a girl working on reception called Gergana.She was very polite and helpful. Food fine, variety of options,great pool.Great location.Spa was amazing. Balcony a little bit dirty.We will come again!

So beautiful. Everything about our stay was relaxing and beautiful 🤩 . The indoor pool was great. The outdoor kids pool was warm and fun for the kids. The pool side loungers had different styles and there were hammocks too. The beach is 2 mins walk but no ramp I could see. So people in wheelchairs or families with pushchairs should note. The food was good and so was the children’s entertainment

Beautiful hotel bed very comfortable food very good and different every day. Staff friendly and rooms Well equipped will definitely return. The pool is warm and the spa is amazing. I cannot say one bad thing about this hotel

The hotel may be 5-star, but... a room overlooking the park is actually a view of the parking lot. The service at the reception was very rude, and at the very end of our 2-week stay we were forced to pay for wine from the mini bar, which we did not consume. They don't accept complaints, they don't care about their customers at all. We caution and do not recommend!!!!

The hotel is very good, I spent many times in this hotel.The location, the room, the property, the staff, the food, the spa, the parking,the pools are great except one thing: the water in the biggest pool in front of the hotel which is very cold . It is a big pool but it's impossible to use it because the water is very cold.

At the risk of sounding snotty, this is not a 5 star hotel on most international standards. The thing that bugged me the most was the temperature of the hotel in the hottest season of year. Not only were lobbys and elevators kept just cool enough not to be considered hot, the rooms didn’t allow adjustment. We should have freedom to keep the room as cold as we want. The other disappointment was the beach - no private beach for the hotel, and the facilities at the beach were just okay. Villa Chinka looked more 5-star with private beach, good quality bars, etc. It made Astor Garden seem worse even though it is meant to be 5 star as well. The hallways were pretty dirty as well. Aside from these points, it was good overall.

extremely overpriced, very unfriendly employees, food and drinks are lowest level. completely unacceptable communication, for example, after checking out, we had to wait 15 minutes for the room to be checked and then they wanted to hold us and check whether the payment has arrived. but it was paid in full in advance when making the reservation. insane! This hotel is not luxurious nor does it provide service.