Gastgebruiker
22 februari 2024
Booked the Roquemont for a weekend of snowmobiling. 4 days before making the 10 HOUR drive to the hotel, I messaged the hotel to confirm snowmobiling conditions. No answer.....In fact, they never answered my message until AFTER we got there. 3 days before arrival, I called the hotel and asked about the conditions. It was VERY difficult to understand the operators report, but she assured us going "Nord" that the conditions were beautiful. On the day of our arrival the trails have not been groomed in over a week with absolutely terrible conditions - so bad that damage to your snowmobile was highly likely. We rode for 90 miles with overheating, etc... and simply destroyed trails. All they had to do was answer my questions before we drove up there and be honest, but they never did, and they actually were deceitful. It was so terrible my friend and I left and drove another 10 HOURS back home later that day. 20 HOURS in the vehicle. I kindly spoke to reception requesting to have a manger call and discuss the matter with me. Here we are a week later and no reply and billed nearly $350 US dollars for a room we never even stayed in. These people will apparently stop at nothing to get your money. I have over 75,000 miles of snowmobiling experience, stayed here before and have been literally everywhere else imaginable snowmobiling. I've never experienced anything remotely close to this kind of "hospitality" in my life!
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