Residence les Balcons de Val Thorens & Spa

We were given a free room upgrade upon arrival. The chalet was very nice and modern. Good size rooms, big living space and kitchen and a lovely whirlpool bath. The balcony had a beautiful view of the mountain, right next to the slopes and very close to the amenities. The spa was absolutely lovely! We especially enjoyed the outdoor hot tub, the sauna looking over the mountain and the steam room. Highly recommended and would definitely stay again.

The hotel is a little way out of town on foot, 10 mins walk to most places, but is well served by the free shuttle. Arrival via a non-direct transfer likely means travelling uphill from the bus station - a good 10 mins walk - far longer with cases or skis etc. So factor in using the free bus and make sure you are in hours. There is good parking under, but needs a reservation and these will be tight in peak times. In good snow, it is an easy ski out. Ski in is at the bottom of what could be an awkward red end to a blue, then across the road - depending on which chalet block you are in. It may be ski in from those in certain places... The rooms are a little older feeling, but spacious and comfortable.

A group of about 18 of us stayed here for a week in January and couldn’t really fault it. We had 2 apartments both were spacious, well equipped and comfortable. Used both of the spa’s during the week, the pool and jacuzzis where great after a long day of skiing. You can ski in and out although the red run back in is quite steep and did tend to get a bit icy so maybe not ideal for beginners, although the alternative walk to and from the slopes also wasn’t too bad Would definitely like to head back one day.

Loads of time to write this! The ski locker access system has crashed for all. No problems …. Go to reception! Oh closed until 3. Go to the main reception …. Oh closed also …. Avoid if you want hassle free. Screws in place of plug raisers, no repair to lights in sauna as promised. Day two so sure to add to the list soon.

Excellent appartments in the very top of Val Thorens. Good service and cleanliness, fine appartments (but small if you book for the exact number of people). A bit far away from the rest of Val Thorens, since it is located as the last appartment building when you climb up to the city top.

Apartment was fine but the pool area was a nightmare, I was refused entry because I could not walk bare foot as I have to wear sliders to walk in around a pool. I explained my situation but was still refused entry. With the other 7 in our party allowed entry this put a dampener on the whole holiday experience so everyone the party used the pool I stayed in the apartment (not good) very poor service from the hotel

The 16 bed apartment was standard, it had a nice kitchen and good selection of rooms. The bath with showers were impractical and leaked flooding the floor, but this wasn't too much a pain. It wasn't quite the ski in / ski out we imagined as there was a lot of walking to get to the slopes that was classed as a ski in ski out but it did the job. The spa however was dreadful. I was initially blown away by it, the tranquil and tropical reception, the amenities it boasted was impressive, but once taking one step in it all changed. At the main bottom of their pool is a drain out of sight that was broken; I unfortunately pushed off from it and it made a lovely long deep cut all down my foot. The lifeguard was absolutely no help in providing assistance, he was on his phone in his room that sits next to the pool and couldn't care less that I was bleeding over the poolside. A receptionist rushed to help me and assisted in getting me bandaged up. I was referred to go to the clinic and seek more substantial medical attention, and when asking if I could take another bandage as mine was already sodden in blood and chlorine water, they suggested putting a bin bag on it, how delightful! The clean up of blood that was trailed along the poolside was also a spectacle in how careless and disgusting the clean up was. The lifeguard simply hosed the pools of blood down with it splattering and landing in the main pool right next to it. The pool and hot tubs were also lukewarm in temperature which was an unexpected disappointment. Two of our party also picked up verrucas from their trip to the spa which also begs the question of whether this relaxation centre needs to be closed to have some serious repairs and cleaning made. It's safe to say we did not go back to the spa. For anyone looking at this place, I would personally choose to avoid this spot and find another chalet that has a spa that's less likely to infect or cause any harm to your body. If you're not too fused about cleanliness, customer service, or general health and safety standards, then this might be your perfect stay!

I feel compelled to write this review after such an amazing holiday. We arrived at our destination a little anxiously after reading the most recent reviews. However we found some of the negative comments to be totally inaccurate. Our apartment was clean and had a brand new kitchen with excellent appliances. The view from the balcony was spectacular, like a picture postcard. The gym, sauna, steam room, pool and jacuzzi all overlooking the slopes were also an added bonus. The staff were accommodating and friendly. I informed them of a light that stopped working whilst we were there and they replaced it within an hour. The restaurant staff were also friendly and extremely efficient and hard working.The food was great and just what we needed both for breakfast and dinner. The resort was also buzzing and the skiing suitable for all ages and abilities. There were 8 of us in our party and we all thoroughly enjoyed ourselves. Overall a wonderful holiday which was great value for money.