Appart'City Classic Bordeaux Aéroport St Jean d'Illac

Not clean at all, very old fashioned and needs repair

We booked hotel due to the beautiful way it was depicited on the internet. Everything looked very glamous & holiday resort like giving the impression it was just one appartment block with a huge pool. However when we arrived it was far from glamous!! It's a large area of very run down appartment blocks with no street lighting. When we arrived to our room we quickly realised that the rooms adjacent to us were actually being permanently occupied and obviously being used as a hostel. This created alot of noise as people were drinking alcohol. We didnt feel safe here. Definitely wouldnt recommend it to young girls travelling. There was no room service and when we asked for an extra pillow & towels this was not available. Won't be back.

Excellent stop over for Bordeaux airport. Spacious and comfortable apartment and great breakfast

The hotel was advertised very differently. The photos do not correspond to reality at all. The apartment was worn and very neglected. It smelled bad and everything seemed so unhygienic that you hardly wanted to use it. this shouldn't be the case for this price. We think we either had bed bugs or fleas in our bed - at least that's what the bites on our bodies suggest. We are beyond measure disappointed. We would like the money back. Absolutely not recommended!

The apartment was nor comfortable neither smelled ok. The cigarettes smell was so bad We couldn’t sleep the entire night. The day after the team was perfect solving the issue. Fantastic team in a lousy place.

The quartier des chartrons is a great location within Bordeaux city center. Easy access to many areas and tourist places. Loads of lovely restaurants at the door step. Accommodation basic but clean.

Very nice and clean place. Very spacious rooms, where everything worked. Could have stayed longer than 2 nights. Nice pool area. Need a car to access (unless take a taxi), but we had our friends to take us around. Could imaging that this is a good place for longer stay, and exploring the nearby places/beaches (but need a car).

We reserved 2 rooms at 6pm. At 8pm I called the hotel to tell them that I'm going to reach when the reception is already closed so they can give me check in instructions. They told me that they don't have any reservation in our name. We contacted ********** virtual agent that "tried her best" but didn't really help us at all. When we reached to the hotel at 10pm we called the hotel number and they solved the issue that took over an hour. So at 11:30pm we finally got our 2 rooms in wich there was intense tobacco smell and the kitchen sink blocked. They fortunately gave us new room but the cleanliness was still 3/5. I will like to still thank the hotel for giving us the rooms even they didint get the reservation but overall a big disappointment. ********** has to improve their speed of reservations reaching the hotel and the hotel itself has to improve the cleanliness.