Holiday Regency

We have booked pool area for our kids birthday party but it was all messed up ! Even after calling to mr patel general ***ager on the same day that we are coming from 30 km we have been told by staff that pool is not working today it was dirty as picture attached ! MR PATEL DID NOT RECIEVED THE CALL AFTER REACHING HOTEL ! HIGHLY DISSAPPOINTING

Just finished a 3 day marriage function of my brother in Holiday Regency Hotel. Food and arrangements were very good. Such a lovely experience and it was only possible because and only because of Mr Kamal Monga who from the very first day supported and guided us in everything. I would say that it was because of him we took the decision to do the marriage there. But during the entire period he was always there to ensure that all the events went smoothly. Even when he had 103+ fever he came to Hotel to see if we need any support. Never seen such a dedicated person in my life. Hats off to you. The experience with other staff was not that great sometimes they were not prompt, didnt know things, sometimes rude but Mr Monga ensured that he covered the mistakes or shortfalls of the entire team which is huge in size. I can really say that it was a one *** show. ***agement needs to have more people like him in the team. A thorough professional and dedicated gem of a person. Would definitely visit this hotel or do our functions because of the experience we got under his supervision.

Nice hotel , clean , located well … nice and helpful staff.. poor city I stayed two nights for business and i got what i need.. five stars hotel , great pool clean pool . The breakfast not good , poor variety for international people, we faced a big problem with food in inia

Hotel is ok because you dont have any choice in this location. We had a query on our accounts after we stayed with them. We tried calling them almost more than 20 times, then wrote a mail asking the same ...NO response. That was the real issue. - lack of communication. As its a mobile number only that you can contact them on - i whatsapped them - The person on other side read it - again NO response. Finally once the call was picked by chance I had no choice to tell them either respond and pick calls or we will have to take it up with a complaint. Thats when someone else from accounts may be came on call - and rather than understanding why i was talking of complaining (due to them not picking calls) - he started being rude as i used the word "complaint " which he did not like. Ok agreed , but what about keeping someone wait for 5 days for a query. Then to add to it he said he will blacklist us ...and honestly its ok because if this is how they respect guests and not understand the real issue , its better not to revisit the place. I am disappointed with the behavior.