Renaissance Paris Hippodrome de St. Cloud Hotel

公司出差訂的這家酒店，發生了非常令人生氣的事情，我們在來到法國前就已經在攜程全額付款了房費（包含所有税），在check out時前台告知未收到攜程的款項，經溝通後酒店要求我們出示付完款的憑證並郵件給到他們就可以，我們也照做，誰知等離開巴黎後下午收到了信用卡被扣款的通知，該酒店在完全沒有允許的情況下就這麼粗暴地進行了二次扣款，打電話詢問酒店後才知是由於他們和攜程之間的信用卡失效導致遲遲未收到攜程的款項，酒店和攜程之間的付款問題導致我們消費者被double charge，造成了極大的損失！真的是無語至極！差評！

非常推薦，地下車庫停車免費，酒店的早餐和正餐都非常好吃，味道相對價格來説超值，服務態度也非常好，酒店前後的院子和花園一樣漂亮，下次來巴黎還住這個

非常棒的入住體驗，謝謝！

價格太貴，設施一般

I couldn’t have asked for anything better than our experience at the Renaissance Hippodrome Hotel. When we arrived at the hotel we were greeted by friendly staff. Surprisingly our room was ready at 12pm so we were able to get in right away. As a titanium member there was a lovely hand written note thanking me for my loyalty a small bottle of champagne, and a snack waiting in our room for us. The room was lovely and overlooked the pool and in the far distance you could see the Eiffel Tower. The bed was comfortable. A huge shout out to Omy for helping us plan our Sienne River Cruise. Omy is wonderful. Make sure you stop by and see her if you need help planning your evening. Les Hamptons Grill is attached to the hotel and was fabulous! Wait staff was very nice! Buffet breakfast was wonderful with lots of choices. Thanks for making our first night in Paris one that we will always remember! Now onto the Renaissance Nobel. I can only hope that our stay there will mirror this one.

i had a mixed experience that left me quite disappointed. While the hotel boasts some lovely amenities, the service I received was subpar, particularly from the reception staff. Upon arrival, I noticed that the receptionists were more friendly and welcoming towards clients who booked through a staycation website. As a Bonvoy member, I felt discriminated against and less valued. This was especially evident when I requested to change my room, even offering to pay extra, and was bluntly refused. The hotel was clearly not fully booked, so this response felt unjustified and dismissive. My experience at the spa was equally frustrating. I was not provided with a bathrobe and was told to go to the reception to get one, only to be informed there that they were out of stock. When I returned to the spa, they refused to give me a bathrobe, stating that they were reserved for certain customers only. This lack of coordination and helpfulness was disappointing The gym, however, was very nice, which is why I'm giving two stars. It was well-equipped and pleasant to use. The living room area was also beautifully decorated, and the staff I encountered there were kind and professional, in stark contrast to those at the reception and breakfast buffet. Speaking of breakfast, my experience there was uncomfortable. Initially, I was greeted by a friendly woman, but when she left, her replacement made me feel very uneasy with his constant scrutiny. This ruined my appetite, and I left the buffet early. Overall, while the rooms were clean and well-decorated, and the gym and living room were pleasant, the lack of basic hospitality and the feeling of discrimination greatly marred my stay. I hope the hotel can address these issues, particularly with their reception and breakfast staff, to improve the experience for future guests.