Hotels bij Te Puia - Rotorua, NZ, Rotorua

Our stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service. The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous. The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.

Location is excellent with lot of cafes and restaurants. I took the Intercity coach which dropped off at the tourist information site. From there it is a less than 5 minutes straight walk and then turning right to reach the hostel. Very friendly and helpful receptionist however do note it is closed at 6pm. Toilet and shower areas are very clean despite huge group during my stay. Shower gel and towel are provided which is great for me. I stayed in private single room which is good enough for me. Have kitchen with fridges, microwaves, stoves , utensils, pans , cleaning soap…… paid washing machines. U can parked your luggage after checkout for free. Walking distance to Rotorua Central Mall which has a food court and McDonald n KFC for slightly cheaper meal options. Entrance to hostel are always locked with passcode thus felt safe . I will definitely stay there if I am in Rotorua.

We had a comfortable and enjoyable stay at this hotel. The room was clean, spacious, and well-appointed with everything we needed for a short stay. One thing that would have made the stay even better is if the room had included a washing machine. While laundry facilities were available on-site, having a washing machine in the room would have been much more convenient, especially for longer stays or for those traveling light. Overall, a great place to stay — clean, comfortable, and in a good location. With in-room laundry, it would be close to perfect.

Stayed here recently and overall had a great experience. The location is excellent — close to town and attractions, which made getting around very convenient. Plenty of parking available too, which was a big plus. The room was warm and comfortable, which made it a nice place to come back to after a long day. Only minor downside was the shower drainage — the water didn’t go down as quickly as expected, so it pooled a little. Other than that, everything was clean and well-maintained. Would definitely consider staying here again.

Buen alojamiento, céntrico y tranquilo, con cocina y buena aclimatación

The hotel is very dated. Need a renovation. We were in the 600 Block. Shower area was dark, shower curtain was half broken and water was running hot and cold during shower. The area has a very strong sulphur smell due to the proximity to the lake. Location however is not bad. Not far from restaurant and tourist spots. Staffs are very helpful and friendly. All in all, it’s not quite value for money.

Great location right by the lake and close to shops, restaurants, and attractions. The room was comfortable and clean, and the lake views were a nice bonus. Staff were friendly and professional, and check-in was smooth. Overall a pleasant stay and a very convenient base for exploring Rotorua.

The hotel's environment and location are excellent, and the underfloor heating is a great touch. The front desk made check-in feel very warm and welcoming, and check-out was smooth and hassle-free. I really wanted to give a 5-star rating.However, the breakfast experience was extremely disappointing. A female staff was busy clearing tables the entire time and provided no service at all. Many food items were already gone — we went at 8:10 AM, and breakfast was supposed to be available from 7 to 10 AM. There was no bread, no croissants, no apple pastries. As for fruit, only three pieces of orange were left, and they didn’t even have any pulp. I pointed this out to the staff member, and she simply told me that the breakfast supply was already finished, then continued tidying up without offering any help. But there were still over two hours left before breakfast was supposed to end! I was honestly speechless. I had no choice but to drive into the city center to buy some croissants myself. I don’t know if this was a cost-cutting measure or if they genuinely ran out of pre-frozen pastries, but either way, the experience was very poor. This was already our third time staying here, and the previous two visits did not have this issue.

I had a wonderful stay at AWA Hotel. The owners were very accommodating and gave us a warm welcome. They kindly allowed us to check in early due to the stormy weather, as we had nowhere to spend time outdoors. The room was clean and tidy, the toilet was sparkling clean, and the soundproofing in the room was excellent. Overall, a comfortable and pleasant stay that I would highly recommend.

The overall experience was very disappointing. The service desk was always occupied since there was only one staff member available, which made check-in and any requests very time-consuming. The biggest issue was the hot water kettle in the room—it was in terrible condition, with visible dirt and stains. I needed to boil water for my baby, but it was impossible to use safely. This was a nightmare and left me very dissatisfied with the stay.