Hotels bij Kuirau Park, Rotorua

Our stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service. The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous. The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.

Toen we 's avonds incheckten, konden we niet bij de receptie terecht; we moesten bellen en vragen of iemand ons naar binnen kon brengen. De kamer bevond zich in een klein steegje ernaast, net beneden de plek waar we met de auto naartoe waren gereden. De badkamer had een handdoekdroger, wat erg handig was, maar de stopcontacten in de badkamer waren leeg. De kamer had twee verdiepingen en was redelijk schoon. Vrouwelijke gasten zouden zich misschien een beetje ongemakkelijk voelen, maar verder was alles prima.

Our room was comfortable and very convenient for our visit.

De kamer was geweldig, met een eigen balkon en een groot gazon erachter. Het was er heerlijk rustig. De B&B had ook alpaca's. We kwamen laat aan en misten de inchecktijd. We belden de B&B-manager en konden de sleutel ophalen op de aangegeven locatie en inchecken. We konden de sleutel gewoon afgeven bij vertrek. Het overtrof onze verwachtingen.

Very clean, has everything you need. Wasn’t able to check in by 630pm, called them in advance to inform and arranged for a self check in. Emily was very kind, explained the steps over the phone, and texted again just as a reminder. Self check in was very easy and convenient. Instructions were attached with the key, documents were neatly placed in the room. Only downside was it wasn’t very close to the supermarket/shops, probably about 15min walk, but it was raining so took us 20min. Driving would have been better. Please note there’s no lift, so we had to carry our luggage to the 2nd floor. Overall, would come back again, it was still a great stay!

We had a generally pleasant experience in Rydges Rotorua. though there were a few drawbacks. The hotel rooms are showing signs of age, and overall cleanliness in our bedroom was just average. A particular letdown was the rusty kettle provided in the room. On the positive side, the hotel offers a good range of amenities, including a heated swimming pool, spa and a children's playroom which are great for families. The buffet breakfast had a good variety of options and was a nice way to start the day. While it's not perfect, this hotel is a fair choice for families looking for a comfortable stay with decent facilities.

The hotel's environment and location are excellent, and the underfloor heating is a great touch. The front desk made check-in feel very warm and welcoming, and check-out was smooth and hassle-free. I really wanted to give a 5-star rating.However, the breakfast experience was extremely disappointing. A female staff was busy clearing tables the entire time and provided no service at all. Many food items were already gone — we went at 8:10 AM, and breakfast was supposed to be available from 7 to 10 AM. There was no bread, no croissants, no apple pastries. As for fruit, only three pieces of orange were left, and they didn’t even have any pulp. I pointed this out to the staff member, and she simply told me that the breakfast supply was already finished, then continued tidying up without offering any help. But there were still over two hours left before breakfast was supposed to end! I was honestly speechless. I had no choice but to drive into the city center to buy some croissants myself. I don’t know if this was a cost-cutting measure or if they genuinely ran out of pre-frozen pastries, but either way, the experience was very poor. This was already our third time staying here, and the previous two visits did not have this issue.

I had a wonderful stay at AWA Hotel. The owners were very accommodating and gave us a warm welcome. They kindly allowed us to check in early due to the stormy weather, as we had nowhere to spend time outdoors. The room was clean and tidy, the toilet was sparkling clean, and the soundproofing in the room was excellent. Overall, a comfortable and pleasant stay that I would highly recommend.

The overall experience was very disappointing. The service desk was always occupied since there was only one staff member available, which made check-in and any requests very time-consuming. The biggest issue was the hot water kettle in the room—it was in terrible condition, with visible dirt and stains. I needed to boil water for my baby, but it was impossible to use safely. This was a nightmare and left me very dissatisfied with the stay.

在剛剛結束的新西蘭之旅中，我收穫了一段無比美妙且令人難忘的經歷。從精心規劃的旅遊線路，到專業負責的旅行社安排，再到導遊精彩絕倫的講解以及領隊戴傑無微不至的細心服務，每一個環節 都堪稱完美。 旅遊線路的安排獨具匠心。我們的行程涵蓋了新西蘭南北島的眾多精華景點，從北島的奧克蘭繁華都市，到羅託魯瓦的神奇地熱奇觀；從南島的皇后鎮壯美山川，到蒂卡普湖的璀璨星空。無論是自然風光還是人文風情，都能讓我們盡情領略。每一天的行程安排合理緊湊，既不會讓人感到匆忙疲憊，又能充分利用時間，深度體驗每一個地方的獨特魅力。 旅行社的安排十分周到。住宿選擇更是貼心，從温馨的民宿到豪華的酒店，都能滿足不同遊客的需求，且地理位置優越，方便我們出行和休息。餐飲安排上，不僅能品嚐到當地的特色美食，還充分考慮了遊客的口味差異，確保每個人都能吃得滿意。 而導遊jerry和領隊戴傑講解則是此次旅行的一大亮點。他們對新西蘭的歷史、文化、地理等方面瞭如指掌，每到一個景點，都能為我們進行生動有趣且深入淺出的講解，讓我們對這個美麗的國度有了更深刻的理解和認識。無論是毛利文化的神祕傳説，還是當地獨特動植物的生態習性，都能娓娓道來。 領隊的細心服務讓人倍感温暖。從旅行前的耐心溝通和細心準備，到旅途中對每一位遊客的關心照顧，他始終以熱情和專業的態度陪伴着我們。遇到任何問題，Jay都能迅速有效地解決，讓我們的旅行沒有後顧之憂。最開心的是領隊攝影buff點滿。全程為大家拍攝精美圖片和視頻。最後還為大家做了旅行Vlog。一定要加雞腿。這次新西蘭之旅因為出色的旅遊線路安排、周到的領隊服務、成為了我人生中一次珍貴而美好的回憶。安利想要探索新西蘭的朋友推薦羚羊部落。相信他們一定能為您帶來一場同樣精彩的旅程！