Novotel Rotorua Lakeside

This Novotel is an old facility. So the room and facility js not up to the standard we expected. There is no lighting in the ceiling so the room js quite dark after sun goes down. But other than that, the hotel is good for a one night stay albeit not quite cheap.

We stayed here for two days and one night during this Easter holiday, and this was a very disappointing experience. Our check-in time was supposed to be 2:00 pm. However, when we arrived at 3:00 pm, we were told that the room was still not ready. We ended up waiting until almost 5:00 pm before we could finally check in. This was unacceptable, especially during a holiday period, and it showed very poor management. When we entered the room, we were shocked to find that the toilet had not been cleaned properly. There was still human waste left on the toilet seat area, which was extremely unhygienic and unpleasant. The breakfast experience was also disappointing. Food was not refilled properly, and several items were left empty for a long time. On top of that, the coffee machine was broken. The location is good, but the hygiene, service, and overall management of this hotel were very poor. It is very disappointing to see a hotel being run like this during the Easter holiday. We expected a much better standard from Novotel, but this stay left us very dissatisfied.

Overall a pleasant experience with clean and comfortable room, enjoyable hot springs and great service.

It was a comfortable and pleasant stay. Check in and check out was easy and it was central to all the activities we had planned to do.

One of The worst Novatel hotels that I’ve ever stayed at. FIrstly, I requested a quiet room, They put me on the floor with all the families and the kids were running up and down the hallway screaming. When I brought this to the attention of the hotel, they said there’s nothing they can do about it Because it’s school holiday holidays! So what was the point of asking me what my preferences are. The second thing I’m an Accor Plus member and when I ask for an upgrade which I usually get at other hotels,  they told me that it’s not worth it and the rooms are exactly the same. Third thing They don’t give you anything in the bathroom,  no vanity kit, no dental kit. You have to ask for absolutely everything. So I asked the same receptionist who was really unhelpful whether I can have a vanity kit and a bathrobe and a toothbrush… Why is it so hard? Fourth thing, the breakfast is like a circus, the quality of the food is disgusting. All the poached eggs were overcooked and had to go back multiple times. I do not recommend this hotel at all. It’s got nothing great going for it and the staff are unhelpful and completely rude.  Stay away

I booked 3 nights for this Hotel, but I could not check in on the first day due to cancellation of flight. I knew the term of Hotel did not allow rebate for the first night, but even though the lady Attendant at Concierge of Hotel knew my unpleasant event, she was not sympathized and concerned my unpleasant event as well as she also was inpolite. Besides, my room was not completely made up and the services of staff at restaurant was very poor during my breakfast. The overall CP was very low. I will not choice this Hotel in future.

Excellent location and friendly staffs and enjoyed breakfast Would like to come again. Thanks

Like most people said, the hotel is dated and needs some work. We were unhappy about the slow check-in. At first we were told there's issue in our room and they were fully booked on the day so asked us to move to ibis the next door. Later when I told them we booked a twin room, they managed to find us a room.

Good location right in the city centre can walk out and you’ve got a big choice of places to eat an drink. Still need a car or taxi for the geothermal park.