Castillos Del Mar

We arrived at Castillos del Mar at approximately 10:20 pm. My trip was for work, and I'm returning to work next day, They had a party going on in a tent with very loud music. I spoke to reception and asked to speak to a supervisor. They said there wasn't one available at night and were very rude, saying they couldn't do anything and that I should contact the place where I booked my stay.

Front desk are rude , the lady refilling the coffee in the front office was friendly.I made this reservations for this hotel because it said it had jacuzzi, upon my arrival the front desk said it was available for a $40 charge extra, I had breakfast on the restaurant onsite food was good, waitresses are NOT friendly at all. Room was decent it had an old musty smell, No AC unit in the room, No telephone in the room incase you need to reach front desk you must exit your room. The neighbors were really loud and didn’t go to sleep till 2am the room walls are not sound proof I was able to hear the TV full volume. Definitely Not staying in this place again.

Very nice and clean room, the free breakfast was on point tortillas made by hand each plate is made fresh as u order🔥View from our balcony was excellent. All staff is very nice and helpful no complaints at all. Hotel has everything you need bar,coffee shop,restaurant. Liquor store and tacos place two minute walk the tacos are relly good too. My kids want to go back already.

This may seem like its a hotel, but its a community of homes like a colonia with multiple streets. It did have a few pots, and silverware, but I would not depend on them having what you need to cook a full meal. It's a hike to everywhere. Hike to the pool, Restaurant, front desk and beach. Staff was very friendly, but even they got lost helping find our rental, that they initially took us to wrong unit. Parking is in a lot away from units. Our room was listed as 2 beds, one of which we found out was a fold out couch. Then when we were getting settled in, we couldn't find remotes, had to request them to be brought to us. Next we couldn't find extra bedding for the couch bed, so we had to request those to be brought to us as well. It does have a private beach, but it is very steep to get there. There are stairs and a steep paved path to walk down, but very difficult for people with mobility challenges. For our specific room, our blinds in all of the windows did not cover anything. The ones that faced the street were very large and had huge gaps people could look in easily just walking by. The room window had same covering and didn't even stop the moon light. Really clean and quiet. Friendly, helpful staff, just a few things we wish were clearer before going there.

Slice doors don't lock. A man open and go inside our room ,we don't feel safe anymore and we leave the same night. Rooms smell terrible. I reported ,not recommended

The hotel was phenomenal. The breakfast was included and it was delicious. We got the sweet and it overlooked the ocean. I would stay there again absolutely

We usually stay here because every room had a ocean view. This time they have a huge tent set up blocking the ocean view. We asked at the front desk and that tent is permanent now. So ask before booking a "ocean view" room.

Love the old fashion mexican tile look, bathroom has very hot water with good pressure, very clean felt safe with security guards all night, beach access was key, free breakfast was super delicious and hang out night music with coffee bar or deonk bar with many forplaces. Place is worth the price you won't regret.

Overall everyuthing was good. I did not realize that we would be on the third floor and there weren't any elevators and I have difficulty climbing stairs. I must request more information when I book any trip. Thank you.