Hotel Antica Locanda

From start to finish this hotel tried their best to ruin our time in every possible way. As soon as we walked in we saw the confusion on their face when they realized they booked us the wrong room. They took us up the elevator and showed us a twin bed instead of the queen and twin bed that we paid for. After we complained we went down to the lobby as they prepared a side room, literally a room that can only be accessed from the side of the building with a door that’s nearly impossible to open and with no elevator as they forced us up two flights of stairs to a room that wasn’t even ready yet when they told us to go. They didn’t even offer to take anything up either, so we had to take 4 bags of heavy luggage up steep, narrow steps up to a room with no view at all and with no discount of refund mentioned. The worst part was the service, however, as mentioned before the door was nearly impossible to get into and so if we ever had to leave we had to go back to reception to get back in and they were rude and unhelpful every time we asked. They didn’t care about fixing their mistake nor were they in any way sorry they made it, they were just bothered that they had to do anything for their guests after that already took our money. On our last day when we asked them to call the shuttle to the hotel that they repeatedly told us they could do, however when the time actually came the shuttle never showed up and we had to race down the streets to find a taxi! We demand a refund.

October 1-3 The daytime front desk concierge (so sorry I forgot her name) was absolutely the friendliest and most helpful. Thank you This very quaint hotel was just right for our stay in Rome.

Amazing location, beautiful room, wonderful staff, only comment otherwise would be that beds were too firm for our family lol.

The staff were friendly and helpful from the start. Breakfast was satisfactory and Italian which we enjoyed (not large and overly stuffing). The location was exceptional - walkable to most sites within 10-15 min. The Vatican was a straight easy walk that took around 40 min each way.

Location was amazing . Walking distance from most of important sights.

This stay was roughly a 10 min walk between everything. The room was great. Clean, spacious. The staff for the most part was incredibly helpful, I’d say a little more helpful from when they realized I was Italian. Nonetheless, it’s a more affordable option because Romes prices are hiked crazy high so this place most definitely did the job.

Room was services daily and staff were very eager to assist in any way. Have a four star due to the air conditioning in room was not working well. Room was stuffy and warm. I would stay there again but during the cooler months.

We loved the room we were moved into. However, the first room did not meet the expectations mentioned in the room description on *******. Make sure to call and verify the exact room you'll be booked into. We booked a standard deluxe room with a terrace and separate bedroom, for 4 people. However, the intifada room we were placed into had no terrace and the sofa bed was hardly for 2 people. It rocked back and forth. I complained and showed the photos of the room I booked. We were moved, thankfully, into the one room with a terrace and separate bedroom. I recommend reaching out before arriving. The room differences were night and day. There is only 1 room with a terrace and separate bedroom. For a family with kids that uses the hotel room a lot, this was a drastic difference for our stay.

The bathroom had a horrible sewer smell, heater in the room had no control button, it was too hot and noisy. The old age host at the front desk was grumpy and very rude.