Best Western Premier Hotel Royal Santina

Excellent customer service! Warm welcome with welcome drink and tarts. The location is central. We really enjoyed our stay. Thank you very much!

The hotel was conveniently located 5-min from Termini train station and the FCO airport shuttle bus and hop on hop off bus stops just across. We stayed 2 times during our 2 week stay in Rome - over night stay before heading down to Civitavecchia Port for MSC cruise and 4 night stay upon return from the cruise ship. We used the hotel storage service for one of our luggage bags for a week during our 7-day cruise. The hotel staffs were friendly.

This Best Western Hotel is very near to Rome train station. Just make sure you choose the correct exit, else might walk a big round. The room is clean & hotel staff is helpful to provide useful Infor for nearby tourist attraction. Breakfast spread is quite good. Enjoyed my stay in this hotel.

Nice location, warm reception from the counter staff which is very important. Room size is decent but the fitting specs is little bit different compared to asia especially the double bowl toilet. consistence hot water, ya the lift is the smallest I ever experienced.

We would like to thank Nadia who is working at the restaurant. She was so devoted and wanted to make sure that everything was up to our expectations ! All the staff was extremely welcoming. Breakfast was really good and our dinner experience was also very good. We recommend this hotel which the location is excellent, near Roma Termini. The room was really to our expectations but the bathroom was just ok.

Location is great. 5mins to Termini station. Easy traveling to Pisa and Venice. We like the breakfast. The room is a bit small.

My trip is in February, the room is very hot, it still open heater no air conditioner, we have to close the heater and open the window but it is very loud as close to the main street. I asked for a fan but the reception said no fan to be provided.. I requested the upper floor when I booked in the trip.com, but Reception said no requirements are received, but finally they changed us to 8 floor We booked the breakfast but it is usual cannot say better. Overall, I have to say the price is not worth for this hotel, I will not choose this hotel for my next trip to Roma.

I would say this hotel is very good but also very disappointing in some sense. Overall, I still like this hotel since some parts of this hotel is just heavenly amazing. The service of this hotel is super good. The receptionist Aras is super friendly, the waitress Nadia in the hotel is provide a very warm welcome and goodbye to us during checkin and checkout. Let’s start with the good points. This hotel restaurant, sadly not found in google, is definitely the best food in Rome. Not even others 5* restaurant outside is comparable with it, especially the carbonara. I have been Rome for 6 days and found no match for the restaurant in this hotel. This part is worth a 6 stars I would say. The next part is definitely about how warm most of the service is, you can get whatever sensical from the reception for free, like toothpaste, toothbrush, shaving. And I have to mention again Aras and Nadia are really our friends who serve us very well during Rome. We will miss you. Now I will start with something disappointing. First, there is some minor marble scaling in the holder of shampoo/bodywash in the toilet of the room, which makes it look dirty. Next, there is no air-con during winter and you have to open the window yourself, which might attract flies outside, but luckily only one fly actually flew into our room because of this. What’s worse is that one of the receptionists at night is super impatient to us when we call him about the air-con issue, which happens on the first day. This incident really hurts the rating of this hotel a lot on the first day. Yet luckily I didn’t meet that guy anymore and Aras Nadia and the restaurant saves the 5 star from me :) One more things I want to mention and I hope the hotel would invest is the gym. Out of 5 machines 4 of them are for cardio, which is actually pretty useless for a sporty person, while a sporty person is your target of the gym. I would suggest adding one more multi-task machine like the smith, and also dumbbells at higher weights.

Close to Roma Termini, easy to arrive walking just few steps. The breakfast could be included at the price the room is rated but easy to find something nearby were to have a cappuccino