The Cross Hotel

Hotel gekozen vanwege de nabijheid van station Termini, de metro en het begin van het stadscentrum. Wat het ontbijt betreft, de kamer is groot en toch waren er veel mensen, de zoute kant is niet slecht eerder, een beetje teleurgesteld over de zoete kant en openhartige drankjes (erg industrieel). We hadden zondagochtend een afhaalontbijt genomen omdat ons vliegtuig heel vroeg vertrok, als we hadden geweten dat we niet hadden gewacht om het te hebben (een brioche met perensap, twee pakjes beschuit en een croissant, de persoon die weigerde dat we neem een warm drankje terwijl er geen zelfbedieningskoffiezetapparaat is) Voor de kamer was het schoon en goed ingericht. Laatste kleine negatieve punt de bar .. + 30 minuten wachten buiten op het terras, we vroegen de receptioniste of iemand ons vertelde dat er binnen een paar minuten iemand zou arriveren uiteindelijk na 20 minuten besluit ik terug te gaan om hem te zien 3 mensen van de het personeel was aan het kletsen zonder om ons te geven. Uiteindelijk kwam 10 minuten later iemand ons opzoeken. Jammer Samenvattend correct hotel ondanks twee of drie kleine dingen om te verbeteren

This was my second time staying at the Cross hotel. The hotel is situated in a good location, right next door to the ruins of the old aqueducts, and is near the Colosseum in the old part of the town. The hotel rooms were tidy and clean both times I stayed there, and I was pleased with the daily change of towels! Breakfast was good also. I’ll definitely choose this hotel during my next stay in Rome!

If I could I would give them a 0 on the review, horrible customer service, and the people at the reception were very rude and bad attitude, we stayed there for 3 days and from day 1 I told them that the fridge was not working, I told that that I needed the fridge because we had bought some stuff that needed to be cool so that they would not go bad ,they said they would send someone, then the next day someone came from the “technicians” had a look told us “ oh no this is not good but it’s not my job tomorrow someone will come to fix it tell the manager” then tomorrow came I told them again they said “ oh no today is Saturday no one is working today” so we left and the fridge was not fixed, i even asked if they had a place I could leave it with them with no luck, so I wouldn’t recommend for anyone to stay there, it’s not even in a good location far from everything.

No facilities, like gym or pool, limited menu at the only place you can eat or drink which is the out door bar area and the roof top bar does not exist

Perfect stay and helpful staffs! Was welcomed and assisted in all best possible on the last day of our stay when a strike happened in Milan.

service good and cleanliness, but a little bit loud outside at night