Imperium Suite Navona

So the hotel it was dirty ,walking around in white socks and they got very dirty, it had been a long time since they mopped the floors.They ran out of hot water several times, some had to take cold showers. The Stubbs bathroom floor flooded. I have to say the beds were very comfortable.

It was super located, but…. First of all, we were standing at 2PM in front of the apartment, were ringing and waiting for 15 min. and no one answered. Only after a call the lady said she had sent me a WhatsApp with all the entry instructions. After I checked I confirmed the message and saw she wrote only two and a half hours before our expected check in time. We were still travelling by that time so I wasn’t aware of having to check for a message or anything. As it’s written, there would be a reception and we would be personally welcomed from the staff, I supposed it was a „normal“ hotel. Well, it wasn’t. After having problems understanding the English written instructions where to find the key and where to enter to get into our rented apartment, we found it, in the building in another house, in front of the house with the „reception“. Then we had to discover that the bathroom had no window and wasn’t well ventilated, as it was having heavy mould issues on the wall. And the cleansing wasn’t very pleasing… it seems that already since long long time there is no heavy cleaning happening anymore, as you see on the pictures of the shower for example. We weren’t aware of how to use the climate control, because we would have loved to change the temperature, but nowhere was an instruction or a remote control or whatsoever… For the checkout we decided to go already before the official reception opening time and there she was very helping, we liked that.

It's a perfect location near so many thing's. Aron was excellent and very helpful. Breakfast was more than we expected and very good.

Front desk does not have someone on call all the time. I had a vault issue which was addressed the next morning but was not successfully addressed when I needed it...because the only dialogue could occur through WhatsApp and not in person. Anyway, the front desk gentleman that was there in the morning was very helpful. Also the Navona room is in the lobby, so it can be noisy. Room was very clean and bed comfortable.

The hotel was hard to find, I looked on trip advisor and someone kindly posted a picture of the door. The hotel was quite small and relatively quiet. I slept well, the bed was reasonably comfortable, didn’t love the big thick hard pillows but that is my personal preference! Helpful staff, though not always present but a WhatsApp number was available to contact if needed. Breakfast was unexpected but delightful of fresh coffee, croissants and bread. Location was the real winner with a short 3 minute walk to Navona

Very comfortable, cozy and local to all places you want to visit. Lovely continental breakfast. All you need for a busy trip to Rome

Perfect location right off of Piazza Navona... Nice clean comfortable rooms... And Lucia is the friendly morning attendant that brings a great breakfast and superb cappucino every morning with a smiling and happy face. What's not to love! Five out of five!

Really good location. Our AC/heat unit was problematic so with 2 days left, we were moved to another room. First room had a very strange layout, second room was better but had had a dog with its folks in that room the night before and I’m allergic. Staff was easy to work with, especially housekeeping.