Spagna Ave

我帶兩個孩子出遊，訂3人房，預訂時候的描述是兩個房間的公寓。去到才發現這一層有5個房間，2個衞生間，酒店（不算是酒店）是給我們兩個房間，一個衞生間，就是～衞生間並不在房間裏面。我們上衞生間要經過公共區域和別人的房間，洗澡要自己帶衣服去，再把衣服帶回自己房間，出入都要鎖門，去衞生間要密碼，回房間也要密碼。我帶2個孩子出遊，晚上孩子根本沒辦法自己上廁所，我自己去也害怕，因為要經過公共區域，沒有攝像頭，而且一層大門是敞開的～安保為零。雖然衞生間是衹有我們一家人用，但實在不方便，比宿舍都差，住了一晚，堅決不住。跟攜程協商，代理説酒店不肯退款。預訂時，頁面也沒有描述是這樣情況！！實在恐怖，不退款我們也不住了。唯一的優點就是地理位置靠近購物街，可方便購物，但是住宿安保是沒有的。購物後也要小心安全。

前台工作人員很熱情也很耐心。

We booked Spagna Ave for our 6 ngts in Rome (Dec 23/Jan 24 period). We booked the accomodation 5 months in advance of our trip. However, just 2 weeks before our travel date, Spagna Av e-mailed us about some unexpected renovation works and thus changed our accomodation to their other chain accomomdation - Dulcis Inn. Dulcis Inn was perfect from a location perspective and was neat and tidy (but appeared to be cheper than Spagna Av). Given the late notice, we just accepted the change from Spagna Av to Ducis Inn. Whilst the location of Dulcis Inn was perfect, after a couple of days the bathrooms started to smell and this continued throughout the stay. Whilst the reception staff were friendly, one particular staff member was not always helpful with tourist questions. Overall I found our stay very average and the smelly bathrooms was off-putting. Thanks SG.

We really enjoyed our stay Spagna, the family room was just what we needed for all of us to stay in the same room. The room was clean and very comfortable. It is also convenient to the places that we wanted to visit. The only downside was cold showers - we had issues getting hot water for showers.

We stayed in the annex - Trevi Contemporary Suites. Excellent location. Good clean room and comfortable Bed. John the sole staff member was very helpful and sorted out any issues we had. Rooms had air conditioning units however they are connected to the air conditioning units in other rooms so if one room changed the mode from cooling to heating the aircon did not work. We recommend a note be added to rooms so people understand this. Generally a great place and would stay here again

The property was centrally located. The trevi and Spanish steps are within walking distance, the property is located steps from taxi stands, the surroundings were well kept. We arrived and not able to speak the language our taxi driver called the front desk located on the upper floor Gabriele the operator came down immediately,got us situated complete the registration, helped us with our luggage to the room, the bathroom was located outside the room 2steps from the room, it needs some updating but it was very clean. We didnt have enough beds but we were only there overnight so we made it work. The property was very quiet, the staff was helpful, they store our luggage until it was time to leave. They setup a taxi to the airport and he was right on time. Overall my experience for a first timer is favorable and if i find myself on that side of town again i will check them out again. I was pleasantly surprised all the operators apoke fluent English which aided in our experience. Thanks Gabriele and your staff

The staff are extremely friendly. The room is spacious and with several pleasing design elements.

It was a lovely hotel , very close to spanish steps and metro station spagna, just 3 minutes walk. It was easy to find, great instructions. Very friendly staff. Complementary tea , coffee machines and corrisants were available all day in the lobby outside the reception. Lift was bit slow and bit knackered. Room was spacious, looking at the street, very clean with plenty of usb charging port innthe side table lamps. Shower cubicle was good size with hot and powerful shower. We loved our stay. It was very comfortable and homely.

The room was extremely small… after I got the booking confirmation it showed a different room. I asked the desk and they said that it is ******* issue…. Is this a scam? Disappointed